Support Analyst

Overview

Rarekind is seeking a Support Analyst in Newcastle, New South Wales. The role is to troubleshoot a rich suite of software and hardware solutions built in-house and to support customers with Point-of-Sale (POS) systems to ensure business continuity.

Responsibilities

• Troubleshoot software and hardware solutions built in-house for customers.
• Provide customer-focused support to minimise downtime and ensure POS systems keep the business running.
• Collaborate with the team and participate in training programs to develop skills in POS systems.
• Contribute to product direction by sharing feedback and working with internal systems and roadmaps.

Qualifications / Experience

• Problem-solving with a customer-centric mindset; enjoy fixing problems for people.
• Experience in support roles (helpdesk, call centres, or virtual support) and an interest in specialising in new tech.
• Willingness to learn, drive, and the ability to support others.

The Company

The company has been in Newcastle for 50 years and develops an award-winning suite of POS solutions. It has around 15 staff in support and ongoing growth plans. It values collaboration and gives its team a voice in technical direction. The role is based in Broadmeadow, with a modern, renovated office and on-site parking.

The Next Steps

If you have a CV, click apply to be considered. An Information Pack with the Role Description and organisational overview will be sent via email after application. If you do not have an up-to-date CV, contact Mitch McCormack via the provided channels.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology

Industries

• Technology, Information and Media, IT System Training and Support, and IT Services and IT Consulting

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