Customer Care Manager - Home Care

Home care is care that comes to you. With HCA’s home care services, you can maintain your independence in your own home for longer. Whether you need a little help around the house or care for more complex lifestyle needs, our in‑home care specialists are experts at developing personalised care plans that meet your unique needs.

Job Description

Are you passionate about making a meaningful difference in the lives of older Australians? We are looking for a proactive and compassionate Customer Care Coordinator to join our dedicated team based in our Victor Harbour office.

In this role you will serve as the primary point of contact for both new and existing home care clients across South Adelaide, guiding them through their aged care journey with empathy, professionalism, and expertise. You will be responsible for delivering high‑quality, personalised support and ensuring clients’ needs are consistently met throughout your period of care.Day to Day you will:

• Build and maintain meaningful relationships with clients and their families to understand their goals, preferences, and individual needs.
• Conduct comprehensive assessments and develop personalised care plans that support client independence and wellbeing.
• Monitor service delivery through regular communication, care plan reviews, and client feedback to ensure satisfaction and high standards.
• Collaborate with Registered Nurses and Allied Health professionals to coordinate care for clients with complex needs.
• Work closely with internal teams (Support Worker Service Delivery Lead, Recruitment and Rostering) to ensure services are delivered efficiently and meet client expectations.

Lets talk about you!

You bring strong communication, organisational and relationship‑building skills with a customer‑first approach, and you’re able to quickly build rapport with new clients, manage stakeholders and deliver great service. You have a solid understanding of the Home Care and broader health services environment, and you may have come from Service Coordination, Rostering Coordination, Care Coordination or Client Services within healthcare, NDIS or aged care environments. We also encourage applications from clinical professionals, including Enrolled Nurses (ENs) and Registered Nurses (RNs), seeking to move into a client‑focused coordination role.

What's in it for you ?

We work together as a team, we never forget that we’re people‑focused, and we respect relationships with each other.With HCA you’ll be rewarded with:

• Receive reimbursements foreligible client visits
• Hybrid Work:Enjoy flexible hybrid working conditions that empower work‑life balance
• Access to extra leave with a day off for your birthday plus a rewards and benefits platform
• Salary Packaging - purchase technology and novated leasing available with Smart Group
• Be part of a well‑respected Australian based organisation of more than 3,000 employees!
• Benefit from ongoing training and support with access to an education allowance to nurture your skills and career

Veterans are encouraged to apply. At HCA we are committed to embracing diversity and committed to providing a safe working environment.

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