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Senior Support EngineerBetter Staff • Brisbane, AU
Senior Support Engineer

Senior Support Engineer

Better Staff • Brisbane, AU
30+ days ago
Job description

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This range is provided by Better Staff. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$100,000.00/yr - A$110,000.00/yr

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IT Talent Partner | EdTech & MSP Recruitment @ Better Staff

Join a Brisbane based MSP who are scaling fast and investing in its technical team. You will join as a Senior Support Engineer who thrives in a fast-paced, client-facing environment.

You'll play a key role in delivering Level 2/3 support, owning complex technical issues, and contributing to infrastructure, cloud, and security projects. It’s a hands-on role with variety and autonomy ideal for someone who enjoys solving problems and building strong client relationships.

In this Role you will:

  • Provide Level 2/3 support across infrastructure, Microsoft 365, and security.
  • Manage and resolve client tickets via the Service Desk.
  • Maintain system availability, backups, patching, and DR readiness.
  • Liaise with vendors and contribute to continuous improvement initiatives.
  • Occasional onsite client work and participation in an on-call rotation.

You will have:

  • Proven experience in an MSP or fast-paced IT support role.
  • Strong knowledge of Microsoft 365 (Intune, Exchange, Entra ID, Defender, Autopilot).
  • Experience with AD, DNS, DHCP, group policy, and virtualisation.
  • Familiarity with cybersecurity, firewalls, Linux admin, and backup/DR tools.
  • Excellent communication and a proactive, team-oriented mindset.
  • Industry certifications (or willingness to obtain).

If you’re ready to step up in a fast-growing MSP where your skills are valued and your voice is heard, apply now or email your CV to Adam@betterstaff.com.au

Seniority level

  • Seniority level

    Mid-Senior level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Information Technology

  • Industries

    IT Services and IT Consulting

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Senior Support Engineer • Brisbane, AU

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