Desktop Support Engineer (Australian only)

Desktop Support Engineer (Australian only)

Location: Melbourne

Position: Permanent

Need only Local (Australian) Candidate

Desktop Support Engineer Responsibilities and Duties

• Oversee and update assigned support service requests.
• Handle daily technical support activities on desktop support, data network and server management.
• Grow clients and communicate to Account Manager by determining new opportunities for optimization.
• Setup desktop computers and peripherals and test network connections.
• Test computers to ensure proper functioning of computer systems.
• Train end users on usage of computer hardware and software.
• Develop and manage effective professional working relationships with contractor personnel, coworkers and clients.
• Adhere to policies as per corporate manuals and directives.
• Extend computer support for systems software and hardware.
• Setup computers and install software for various applications and programs.
• Interact with staff on desktop problems and their resolution.
• Network and connect computers within organization to better communication.
• Order or buy computer systems and liaise with purchase and supplies department.
• Maintain computer peripheral devices like printers and resolve associated problems.
• Ensure hardware shipments are properly transported and stored correctly in the stockroom.

Core, Advanced & Technical Skills

Core skills:

• Knowledge of computer science
• Knowledge of software engineering
• Background in IT
• Ability to multitask
• Keep calm under pressure

Advanced skills:

• Programming experience
• Network security experience
• Training experience

Preferred Certifications

• Microsoft Certified Professional (MCP)
• Microsoft Certified Solutions Expert (MCSE)
• Information Technology Infrastructure Library (ITIL)

Interested candidates can apply or share updated CV on purnima.chinara@carecone.com.au or can reach me on +61 283 195 538.

Regards

Purnima

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