Field Engineer and Solutions Manager - Tyres

Field Engineer and Solutions Manager - Tyres

Job Description

• Customer Requirements Research: Conduct in-depth research on customer needs for tyre products, including performance, specifications, application scenarios, etc., to provide a basis for product development and sales strategies.
• Technical Support: Assist the sales team in product demonstrations and technical presentations to help customers understand the advantages and features of the products.
• Product Installation and Commissioning: Be responsible for the on‑site installation and commissioning of tyre products to ensure their proper use.
• Customer Training: Provide technical training on product usage, maintenance, and care to help customers better manage and use their tyres.
• Troubleshooting and Repair: Respond promptly to customer feedback on product issues, conduct on‑site troubleshooting and repairs to ensure continuous customer use.
• Quality Feedback: Collect quality issues that arise during customer use and provide timely feedback to the relevant departments within the company to promote product quality improvement.

Customer Relationship Maintenance

• Customer Communication: Act as a bridge between the company and customers, regularly follow up with customers to collect their opinions and suggestions to enhance customer satisfaction.
• Sales Support: Assist the sales team in maintaining customer relationships, exploring potential needs, and driving sales performance growth.

Market Information Collection

• Market Dynamics Feedback: Keep an eye on market trends and competitor situations, gather relevant information and provide timely feedback to the company to support product development and market strategy adjustments.

Field Testing

• Conduct on‑site tyre inspections, performance analysis, and troubleshooting.
• Support the development and testing of new tyre products for the Australian market.
• Gather and report field feedback to our factories and product teams.

Team Development and Leadership

• Build, lead, and manage a geographically distributed technical support team across Australia.
• Define team structure, recruit talent, and implement training programs to ensure consistent, high‑quality technical service delivery.
• Foster a culture of accountability, safety, collaboration, and continuous improvement among team members.
• Provide regular coaching, performance management, and professional development opportunities.

Other Responsibilities

• Technical Support Documentation: Organize and write product user manuals, technical training materials, etc., to provide standardized technical support to customers.
• Industry Events: Technical representation at industry events. Presentation of product technologies at industry and customer events.

Job Qualifications

• Educational Background: Typically requires a bachelor’s degree in mechanical engineering, automotive engineering, or a related field.
• Relevant Work Experience: Prior 5+ years experience in a field engineer role, particularly within the automotive or tire industry, is highly desirable. Experience with on‑site installation, maintenance, and repair of mechanical or automotive components is a significant advantage.
• Communication Skills: Excellent verbal and written communication skills to interact effectively with customers, sales teams, and internal departments. Ability to explain technical concepts in a clear and understandable manner.
• Problem‑Solving Skills: Strong analytical and problem‑solving abilities to diagnose and resolve technical issues efficiently. Ability to think critically and make sound decisions under pressure.

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Management

Industries

• Motor Vehicle Manufacturing

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