This well-respected professional membership organisation represents and supports the legal profession across NSW, delivering a broad range of services to its members and to the public. It is a multi-functional organisation, with Customer Experience operating as their key member engagement function. The Customer Experience team is growing and genuinely busy, but stays small and close-knit, so everyone’s contribution is visible and valued. It is a professional, values-driven environment with a strong reputation.
About the Role
As Customer Service Representative, you will be the first point of contact for external enquiries, handling interactions across phone, email, web chat and social media with professionalism and care. You will triage incoming enquiries based on urgency and complexity, ensuring each one reaches the right person or team quickly and efficiently. This is a hands-on, varied role within a small, busy and growing Customer Experience team, suited to someone who thrives on keeping people informed and supported while juggling competing priorities. You will play a key part in supporting the organisation’s broader goal of delivering an outstanding experience for its members and the public.
Duties
Requirements
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