Supervisor Cinema Worker Level 3

Event Cinemas Mt Gravatt, Westfield Mt Gravatt, Upper Mount Gravatt, Queensland, Australia

Title

Cinema Employee Level 3

Position Overview

• Competent in Levels 1 and 2.
• Provides supervision and assists with training levels 1 and 2 within a designated area.
• Supervises 4 or more level 1 and 2 employees within a designated area.
• A team leader appointed in a designated area, responsible for coordinating, organising and allocating work, materials, and equipment in an efficient and effective manner.
• Undertakes problem solving using knowledge and skills for this level.
• Works to complex instructions and procedures and is responsible for work undertaken.
• Delivers elevated customer service while executing a diverse range of tasks related to supporting the operation of an entertainment complex.
• May include a team member who has completed Bio-Box training (at Classification Level 2) and attained the required competence as a Bio-Box Operator.

Cinema Worker Level 3 Key Accountabilities

• General
  • Continuously monitoring and consistently delivering customer service at the highest possible standard within a cinema department, ensuring a positive and exceptional experience for patrons.
  • Effectively address and handle customer feedback within the cinema department, ensuring prompt resolution while maintaining a positive customer experience.
  • Provides supervision and training to level 1 and 2 employees in designated area, fostering a cooperative and supportive work environment.
  • Provides team members with clear direction and coaching in tasks, and towards departmental goals and targets. Actively supports and drives business goals and values within designated area.
  • Allocates tasks efficiently to 4 or more level 1 and 2 employees in designated area. Ensures team efficiency and timely execution of tasks or processes.
  • Actively contribute to and participate in all cinema campaigns relevant to the designated area. Ensures a collaborative approach to promotional activities.
  • Supervise thorough and precise opening and closing procedures for the designated area, ensuring a systematic and secure transition between operational phases.
  • Demonstrate a conscientious awareness of and adherence to fire and emergency training and procedures.
  • Support team proficiency in cash handling, ensuring accuracy, security, and compliance with established financial protocols. May support primary cash preparation, ensuring accuracy and adherence to established financial protocols.
  • Supports general administration tasks efficiently and promptly, contributing to the smooth operation of daily business activities.
  • Implementation of policies and procedures.
  • Implementation of quality control techniques.
  • Maintains strong operational and product knowledge within designated area.
• Bio-Box
  • Identify projection room equipment including audio equipment, TMS, LMS, BMS, workstation, projectors, film formats.
  • Monitor and rectify issues with sound, focus/framing in auditoriums, supporting a high standard of content presentation.
  • Content management including DCP-delivery and ingest via physical hard drives, IP delivery & satellite delivery.
  • Monitor the delivery of alternative content including live satellite streaming and special event screenings. Rectify any issues as appropriate to skill and knowledge at this level.
  • TMS daily scheduled session check.
  • Audio Video content requirements for Conference and Events (AV equipment, laptops, audio format changes etc.).
  • Knowledge in film programming.
  • General maintenance within the cinema complex as appropriate to skill and knowledge at this level.

KPI’s

• Customer feedback through NPS results and in-person.
• Achieve an elevated level of competence in cash handling.
• Food and beverage prepared and served to a high standard and in a timely manner.
• Stocktake variances within accepted company guidelines.
• Departmental results are in line with company targets.
• Effectively executes training according to company policies and procedures.
• Effectively undertakes team leadership through coaching in the spirit of collaboration and support of fellow employees.

Skills and Experience

• Minimum of 6 months of experience at Cinema Employee Level 2.
• Competent in basic Maths and English.
• Competent in all FOH departments.
• Competent in cash handling.
• Displays leadership ability.

Behavioural Capabilities

• Customer Focused: Dedicated to delivering excellence in customer sentiment. Continuously strives to improve customer sentiment.
• Team Oriented: Focused on creating a team‑oriented workplace which fosters collaboration between colleagues.
• Behavioural Capability: Proficient in leading and cultivating a team through effective coaching and development strategies. Good interpersonal skills and relationship building.
• Communication: Displays effective communication with all team members, customers and contractors.
• Decision Making: Ability to make on the spot, effective decisions.
• Work Standards: All tasks are completed to the highest standards. Sets exacting standards for self and others.
• Personal Presentation: Excellent personal presentation and grooming.
• Safety Awareness: A commitment to following and supporting company policies and procedures. Active participation and engagement in company health and safety procedures and initiatives.

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