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Commonwealth Bank
Branch Concierge - StrathfieldCommonwealth Bank • Sydney, Australia
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Branch Concierge - Strathfield

Branch Concierge - Strathfield

Commonwealth Bank • Sydney, Australia
20 days ago
Job description

Part Time Roster (11.5 hours per week)

  • Monday: OFF
  • Tuesday: OFF
  • Wednesday: OFF
  • Thursday: 9.30am - 4.00pm
  • Friday: 9.30am - 4.00pm

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We have been serving our local communities for over 100 years with market‑leading products, services & technology. Working in RBS means you’ll positively impact our customers' lives and ensure that when they need us, we are there for them.

See yourself in our team

As Concierge for the Strathfield Branch of CommBank, you will be the first person customers speak with, assisting them throughout their visit.

  • Greet each customer & clearly understand their enquiry, guiding the customer to the appropriate channel
  • Build a personal connection with customers through meaningful conversations to enhance their experience
  • Provide options for the customer through education & demonstration of our in‑branch technology and digital banking options
  • Be aware of movements within the branch, ensuring it’s running effectively & efficiently and that customers are satisfied with their experience

We’re interested in people who have:

  • A proven track record of delivering exceptional Customer Service, ideally in Financial Services, Retail or Hospitality
  • Excellent communication skills & display all the right behaviours to maintain an approachable & professional demeanour
  • The ability to manage customer expectations with a professional presence
  • A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

At CommBank, we’re determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You’ll be part of a community that’ll support you professionally and personally, every step of the way. Beyond your team, you’ll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank.

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Branch Concierge - Strathfield • Sydney, Australia

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