Network Operations Lead

About Us:Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem. Recognized as the #1 Top Employer in Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.▶️Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer #ThriveAtInfosysVisit to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.Role – Operations Manager with Telecom Domain experienceLocation – SydneySalary Range: - AUD Annual GrossPlease Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processesFlexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.Short Description –We are looking for an Operations Manager with overall 15+ years of industry experience. The candidate should have extensive work experience in Telecom OSS domain, good understanding of Assurance and/or Fulfillment spaces.Roles and ResponsibilitiesLead a team of 10+ members in providing Delivery or L1/L2 support for telecom network applications.Extensive work experience in Telecom OSS domain, good understanding of Assurance and/or Fulfillment spaces.Provide technical guidance to team members for delivering new product features.Manage stakeholder relationships and communicate effectively with customers.Handle major incident management, ensuring timely resolution and effective communication.Provide regular weekly and monthly reports on support activities, performance metrics, and improvement initiatives.Conduct weekly and monthly status meetings to review team performance and progress on ongoing issues.Manage and troubleshoot applications including DNS, DHCP, Radius and in-house applications (primarily built in Perl and Python).Oversee and support multiple databases, ensuring their optimal performance and availability.Implement and drive service improvement initiatives to enhance support processes.Perform problem management to identify and address recurring issuesSkills /Competencies Proven experience in leading a support team of approximately 10+ members and driving service improvement initiatives.Strong stakeholder management and customer communication skills.Experience in major incident management and problem management.Experience in supporting telecom network-related applications, with at least 1-year onsite experience.Proficiency in application (Linux based) and database support.Exposure to Perl, Python, Java based applications, DevOps Tools, Kubernetes, Rancher, Grafana, DNS, DHCP, WebMail, Database and Application clusters, Airflow, Ansible etc.Experience with weekly and monthly reporting and running status meetings with customer stakeholders.Telecom OSS Domain experience (3+ years)Excellent customer interfacing skills.Excellent written and verbal communication skills.Strong attention to detail and outstanding analytical and Problem-solving skills.Preferred Qualifications:Experience in Python/Perl developmentHands-on experience writing PL/SQL, UNIX Shell scripting, Git & JenkinsKnowledge of other containerization technologies (e.g., Docker).Experience with other database systems (e.g., MySQL).Familiarity with monitoring and logging tools (e.g., Prometheus).Experience with cloud platforms (e.g., AWS, Azure, GCP).Understanding of telecom protocols and architectures.Educational Qualifications:Engineering Bachelors or master’s degree level or equivalentIn addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (AU)Income Protection InsurancePaid Parental and Volunteer leavesEmployee Assistance Program (EAP)Flexible working arrangements (hybrid, reviewed case-by-case basis)Health Insurance Discount and Well-being ProgramAccess to Fitness and Gym MembershipsSalary packaging and novated leasingOur recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email or call 1---. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”