Assistant Venue Manager

Crystalbrook Riley is a five-star luxury hotel in Cairns, where contemporary elegance meets a relaxed, tropical spirit.

Always living in the moment, Crystalbrook Riley brings together striking design, thoughtful luxury and a strong connection to place. With an environmentally conscious approach, a celebration of the contemporary and a passion for elevated guest experiences, Crystalbrook Riley offers sophisticated accommodation, vibrant dining, distinctive events and memorable moments shaped by the energy, colour and spirit of Cairns.

Bold, stylish and effortlessly welcoming, Crystalbrook Riley is more than a hotel. It is a place to connect, celebrate and experience luxury with personality.

The Opportunity:

As Assistant Venue Manager, this role will lead breakfast operations at Paper Crane, bringing energy, structure and a strong service focus to one of Crystalbrook Riley’s most vibrant daily experiences.

Working closely with the Venue Manager, you will take ownership of the day‑to‑day breakfast experience, from pre‑service preparation and team briefings through to peak service flow, guest feedback and operational follow‑through. You will be a visible, hands‑on leader on the floor, guiding the team through busy morning periods and stepping in wherever needed to keep service calm, confident and polished.

This role is central to delivering a memorable start to the day for both in‑house guests and external diners. You will support service standards, reservations, labour planning, roster efficiency and revenue outcomes, ensuring the details of each service connect back to the broader performance of the venue.

Just as importantly, you will play a key role in developing the team around you. From coaching Supervisors and Guides to building confidence on the floor, you will help create an environment where people feel supported, capable and motivated to deliver their best.

This role would suit someone who enjoys early starts, thrives in a fast‑paced breakfast environment and takes pride in leading a polished, high‑energy service from the first coffee through to the final table.

This is a full‑time, permanent opportunity.

The Talent:

You are a confident and commercially minded hospitality leader who thrives in a fast‑paced environment. With a strong presence on the floor and a collaborative leadership style, you bring both operational capability and a genuine passion for delivering exceptional guest experiences.

You will bring:

• Demonstrated experience in a supervisory or management role within Food & Beverage - experience leading breakfast service will be highly regarded
• Strong leadership capability, with experience coaching and developing teams
• A solid understanding of venue operations, service flow and guest experience delivery
• Confidence managing rosters, labour and operational performance
• Exposure to cost control, revenue targets and P&L principles
• Ability to manage guest feedback and resolve issues confidently
• Strong organisational and communication skills
• Availability to work across a 7‑day roster, including early mornings and weekends
• A current QLD RSA

Why Us:

At Crystalbrook Collection, you will work alongside exceptional people in a supportive, passionate and diverse environment. We are proud to offer a range of industry‑leading benefits that support your lifestyle, career and wellbeing, including:

• 50% F&B discount across all Crystalbrook restaurants and bars
• $99 room rates and a generous friends and family discount
• Enhanced parental leave and lifestyle benefits
• A commitment to a green future through sustainable luxury practices
• Access to our internal mobility program and team reward schemes
• Online learning and training platforms and tailored career development pathways
• A culture of collaboration, diversity and elevated experiences
• Limitless career opportunities in a fast‑growing, dynamic environment
• Regular service recognition and team engagement events

Crystalbrook Collection is an award‑winning hotel development and management company, home to one of Australia’s newest portfolios of distinctive upscale hotels, restaurants and bars.

In just eight years, we have grown to own and manage more than AU$1 billion in luxury hotel assets across New South Wales and Queensland, with exciting new hotels planned for Adelaide and Canberra in 2026 and 2027.With continued ambition for growth across Australia and internationally, Crystalbrook Collection is proudly shaping a bold and distinctive future in hospitality.

We’re proud to foster a workplace that supports equality, inclusion and accessibility. We welcome applications from all genders, ages, backgrounds, cultures and religions.

If you have a health condition or disability, please let us know early in the recruitment process so we can provide the appropriate support to ensure you can perform at your best.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.

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