Platform Specialist, Customer Solutions

Our Purpose

We transform the way people operate and interact with public venues, places, and major events.

Our Role

We digitise Australian’s most known and recognised brands.

What We Do

TechMedia sits at the intersection of technology, media and the physical retail world, designing, building and operating advanced digital media networks in high traffic environments. On any given day our teams deploy large scale LED / LCD digital display networks, integrate interactive kiosks and wayfinding systems, optimise media performance for advertisers and ensure every screen across the network runs flawlessly. It is fast moving, multidisciplinary work where technologists, engineers, creatives and commercial thinkers collaborate to transform physical spaces into intelligent, responsive media environments at national scale.

Position Overview

The Product Manager, Customer Platforms acts as the steward of the systems that power TechMedia’s digital signage ecosystem. Representing the business as the end user of these platforms, the role owns the critical layer between physical infrastructure (hardware) and the software platforms that enable media delivery, measurement and commercial performance. This position ensures that the technology stack supporting the network is robust, integrated and capable of supporting the scale and reliability demanded by a national media environment. At its core, the role exists to broker strong outcomes between multiple stakeholders. It works across businesses that own and operate screen networks, vendors who supply platform capability through solution partners, and internal teams responsible for revenue, delivery and operations. The objective is not technology for its own sake, but the creation of durable and commercially credible solutions that perform from day one and continue to deliver value over time. This requires careful evaluation of platforms, disciplined product stewardship and a clear understanding of how technology decisions affect real world operations and commercial performance.

Responsibilities

Represent the Customer

• Act as the voice of the customer that owns and operates the screen network.
• Ensure the platforms we use support real commercial outcomes, not just technical capability.
• Challenge technology decisions that add complexity without clear value.

Own the End-to-End Solution

• Take responsibility for how the full solution works together across screens, players, networks and platform software.
• Ensure systems such as Broadsign, Scala, Quividi and Vitec operate as one coherent environment.
• Maintain a clear roadmap for how the platform stack should evolve as the network grows.

Understand How The System Actually Works

• Develop a deep practical understanding of how the platforms are used day to day.
• Ensure systems support real workflows such as campaign scheduling, proof of play, reporting and network operations.
• Simplify where possible so the organisation can operate the network confidently.

Work With Vendors

• Act as the main point of contact between the business and platform vendors.
• Ensure vendors deliver reliable products, clear support and roadmaps that match the needs of the network.
• Avoid unnecessary complexity by maintaining a clear and consistent platform architecture.

Evaluate New Technology

• Stay aware of new platforms and capabilities that could improve the network.
• Assess new tools carefully before adoption, focusing on long term value, integration and operational impact.
• Recommend when to test, adopt or avoid new technologies.

Build Internal Capability

• Help the organisation become confident in operating the platforms it relies on.
• Develop practical documentation, training and usage standards.
• Reduce reliance on vendors for everyday operations.

Support Commercial Outcomes

• Ensure the technology supports reliable campaign delivery, proof of play and advertiser reporting.
• Work with revenue and operations teams to ensure the network remains commercially strong as it grows.
• Balance innovation with stability so the platform can scale without becoming fragile.

Knowledge, Skills & Experience

• Experience in retail media, digital signage, or enterprise platform environments
• Hands-on understanding of content, scheduling, proof-of-play, and reporting workflows
• Proven ability to operate platforms at scale in live retail / Out-of-Home environments
• Strong commercial judgement and vendor management capability
• Strong knowledge of Microsoft Windows operating systems, Office 365 applications, and common desktop software applications.
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
• Strong problem-solving and troubleshooting abilities, with a methodical approach to issue resolution.
• Customer service-oriented attitude, with a commitment to providing exceptional support to end-users.
• Ability to work independently and collaboratively in a fast‑paced environment, with a strong sense of urgency and attention to detail.

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