Operation Reporting Analyst

Job Description

AbbVie is seeking an Operational Reporting Analyst (ORA) to join the Market Analytics & Business Intelligence team. In this senior operational role, you will be accountable for the integrity, consistency, and automation of monthly operational reporting. You will own end‑to‑end actuals processing, system updates, reporting automation, and the ongoing optimisation of the structural and reference data that supports commercial performance reporting.

The ORA partners closely with Market Analysts and cross‑functional stakeholders to define reporting requirements, standardise datasets, and deliver trusted, decision‑ready outputs. This role leads the monthly performance and actuals cycle, sets operational standards and controls, and maximises the value realised from global and local reporting platforms through continuous improvement and automation—while ensuring BAU reporting remains the highest priority and is delivered reliably month after month.

Key Duties and Responsibilities

Monthly Actuals Tracking & Global System Updates

• Lead the end‑to‑end monthly actuals cycle, including stakeholder coordination, extraction, validation, reconciliation, and timely issue resolution.
• Accountable for accurate and timely updates of actuals into global standard reporting systems (including Brand Pulse and MySource), ensuring adherence to required timelines.
• Design and maintain robust controls (audit trails, QA checks, reconciliation logs, and exception management) to support traceability and confidence in reporting outputs.

Reporting Automation & Operational Efficiency

• Drive the automation roadmap for month‑to‑month reporting using tools such as Power Query, Power BI, SQL, Python, and VBA—setting standards for reusable, scalable solutions.
• Simplify and industrialise reporting processes by replacing manual effort with resilient data pipelines, automated validation, and clear runbooks.
• Proactively identify and deliver improvements that increase speed, quality, and reliability of reporting, with clear articulation of risk, effort, and value.

SIP Actuals Tracking & Dashboard Ownership

• Lead SIP actuals processing, including governance of the monthly run, validation, reconciliation, and stakeholder‑ready outputs.
• Own SIP dashboards and underlying logic to ensure accurate visibility of achievement and performance, and drive continuous enhancements.
• Own the SIP actuals operating model and SOP (including documentation standards and version control), ensuring continuity, handover readiness, and clear accountability.

Dashboards, QA & Continuous Improvement

• Lead the refresh, validation, and publication of dashboards supporting monthly business reviews, ensuring insights are accurate, consistent, and decision‑ready.
• Set and maintain SOP standards for actuals tracking, SIP processes, dashboard refreshes, and automation workflows—ensuring documentation quality, version control, and operational resilience.
• Own data quality outcomes and reporting consistency for the monthly performance review process through risk‑based controls, QA routines, triage, and transparent stakeholder communication.
• Serve as a trusted operational advisor to Market Analysts—shaping requirements, standardising datasets, and delivering scalable automation that reduces cycle time and improves reliability.
• Manage reporting and automation demand via the intake tool—triaging requests, clarifying requirements, estimating effort, prioritising with stakeholders, and maintaining transparent delivery timelines aligned to BAU commitments.
• Deliver discrete project work when capacity permits (e.g., process redesign, automation builds, new dashboard delivery), partnering with Market Analysts to unlock efficiency and improve operational reporting outcomes without compromising core monthly cycles.
• Act as a critical BAU continuity point—providing backup coverage for key reporting processes, maintaining cross‑training and handover materials, and ensuring essential reporting continues during leave or peak periods.
• Establish and apply release and change management discipline for dashboards, templates, and automation pipelines (e.g., version control, testing/UAT, release notes, and controlled rollout) to protect business continuity and reduce operational risk.
• Provide oversight of data access and controls across reporting tools and datasets (least‑privilege access, secure handling, and periodic access reviews), proactively identifying and escalating risks, incidents, or control gaps.
• Champion the responsible use of approved AI tools to accelerate analysis, documentation, and automation—setting expectations for validation, confidentiality, and auditability, and upskilling others where appropriate.

Flexibility and Availability

In line with Australia’s ‘Right to Disconnect’ legislation, we recognize and respect employees’ right to refuse contact outside of their working hours, unless such refusal is deemed unreasonable. As we operate in an international, matrixed environment, there may be occasions where your role requires participation in business meetings outside of standard hours. We value and support flexibility and appreciate your willingness to occasionally accommodate these requests to ensure effective collaboration and communication within our global team.

Qualifications

• 5+ years’ experience in reporting, analytics, or operational data roles, with demonstrated end‑to‑end ownership of recurring reporting cycles.
• Advanced capability in data automation and business intelligence tooling, with an emphasis on scalable design, documentation, and supportability.
• Strong proficiency with AI‑assisted tools to improve speed and quality of operational reporting (e.g., drafting SOPs, writing queries, summarising issues), with excellent judgement, validation discipline, and data confidentiality awareness.
• Demonstrated ability to influence without authority, partner across functions, and uplift capability through coaching and knowledge sharing.
• Exceptional attention to detail with a strong controls mindset (QA, reconciliation, traceability) and a bias for repeatable processes.
• Strong stakeholder management and prioritisation skills, able to balance competing deadlines, set expectations, and communicate risks and trade‑offs.
• Experience managing a pipeline of requests (e.g., via an intake tool), with the ability to scope work, manage dependencies, and deliver small‑to‑medium initiatives alongside BAU responsibilities.
• Experience with incentive processes, CRM environments, and/or pharmaceutical commercial operations is highly desirable.

Equal Opportunity Statement

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

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