Job Context
Simpro is entering an exciting phase of growth, and in 2026 we’re doubling the size of our Customer Success organisation.
With a rapidly expanding global footprint and product suite, we’re hiring multiple Account Managers to join our high-performing team. This is a fantastic opportunity to step into a role where you’ll own a large customer portfolio, drive meaningful outcomes, and grow your career in a fast-paced SaaS environment.
This is a true Account Management role - you’ll take ownership of renewals, strengthen customer relationships, and uncover growth opportunities across a portfolio of SMB and Mid-Market customers.
What You’ll Do
Own renewals & reduce churn
Identify growth opportunities
Operate with structure & discipline
Build strong, practical relationships
What You’ll Bring
Experience in Account Management, Customer Success, or Renewals within SaaS
Proven track record managing renewals and reducing churn across a large portfolio (100+ accounts)
Experience working with SMB or Mid-Market customers, ideally in operational or trade-based industries
Strong commercial instincts with the ability to identify and act on growth opportunities
High level of process discipline and ability to follow structured workflows
A driven, outcomes-focused mindset with the ability to thrive in a scaling business
Our Core Values
While experience in the above areas will be highly considered, it’s important to note it will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us:
We Are One Team
We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply. .
Visit ********************************** to learn more about us and our values.
If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resume.
We would like to take this opportunity to thank all candidates for their application.
*Please note, no agencies will be accepted in the recruitment of this role.
Account Manager (Multiple Roles Available) | Growth & Expansion • Brisbane, QLD, AU
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