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Vendito
Account managerVendito • Melbourne, VIC, AU
Account manager

Account manager

Vendito • Melbourne, VIC, AU
30+ days ago
Job description

Job Title: Account Manager – Retail (B2C, B2B & A&D)

Location: Melbourne

Department: Sales

Reports To: Business Development Manager (BDM)

Remuneration: Circa $85,000 – $90,000 + bonus $15,000 + Car

Position Purpose

The Account Manager – Retail will support the Business Development Manager in managing a diverse portfolio across B2C retail, B2B trade partners, and A&D (Architects & Designers) clients throughout Melbourne.

This role is focused on strengthening relationships, driving in-store and project-based sales, and ensuring a seamless experience across consumer, trade, and specification channels.

This is an excellent opportunity for someone looking to develop their career in account management within a business that operates across retail, commercial, and design-led environments.

Key Responsibilities

Account Management (B2C, B2B & A&D)

  • Support the BDM in managing a mix of retail (B2C), trade/commercial (B2B), and A&D clients.
  • Build and maintain strong relationships with store managers, franchisees, trade partners, and architects/designers.
  • Ensure consistent engagement and a high level of service across all channels.
  • Proactively manage and resolve client queries and issues.

Sales & Account Growth

  • Assist in driving sales performance across retail stores, trade accounts, and specification opportunities.
  • Identify opportunities to grow existing accounts and increase project pipeline through A&D networks.
  • Support execution of account plans aligned to broader business objectives.

Merchandising & In-Store Execution

  • Ensure visual merchandising and brand standards are executed consistently across retail locations.
  • Support product launches, promotions, and in-store campaigns.
  • Work with clients to optimise product placement and presentation.

A&D Engagement & Specification Support

  • Build relationships within the A&D community to drive product specification.
  • Support product presentations, showroom walkthroughs, and design consultations.
  • Assist in tracking and converting specification opportunities into sales.

Client Engagement & Training

  • Support product training sessions for retail staff, trade partners, and A&D clients.
  • Act as a key day-to-day contact across all client types.
  • Build product knowledge capability across partner networks.

Collaboration & Reporting

  • Maintain accurate CRM records of client interactions, projects, and opportunities.
  • Provide insights and feedback from retail, trade, and A&D channels to internal teams.
  • Assist with reporting on sales performance, project pipelines, and growth opportunities.

Work Environment

  • Full-time role based in Melbourne with regular travel across metro locations.
  • Mix of showroom visits, retail engagement, and meetings with trade and A&D clients.
  • Collaborative, fast-paced, and growth-focused environment.

Qualifications & Experience

Essential:

  • Experience in account management, retail, or sales across B2C and/or B2B environments.
  • Strong relationship management and communication skills.
  • Ability to manage multiple stakeholder groups including retail, trade, and design professionals.
  • Commercial mindset with a proactive approach to growth.

Desirable:

  • Experience within retail, interiors, furniture, or related industries.
  • Exposure to A&D (architects & designers) or specification sales environments.
  • Understanding of project-based sales cycles and stakeholder management.
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Account manager • Melbourne, VIC, AU

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