Job Title: Account Manager – Retail (B2C, B2B & A&D)
Location: Melbourne
Department: Sales
Reports To: Business Development Manager (BDM)
Remuneration: Circa $85,000 – $90,000 + bonus $15,000 + Car
Position Purpose
The Account Manager – Retail will support the Business Development Manager in managing a diverse portfolio across B2C retail, B2B trade partners, and A&D (Architects & Designers) clients throughout Melbourne.
This role is focused on strengthening relationships, driving in-store and project-based sales, and ensuring a seamless experience across consumer, trade, and specification channels.
This is an excellent opportunity for someone looking to develop their career in account management within a business that operates across retail, commercial, and design-led environments.
Key Responsibilities
Account Management (B2C, B2B & A&D)
- Support the BDM in managing a mix of retail (B2C), trade/commercial (B2B), and A&D clients.
- Build and maintain strong relationships with store managers, franchisees, trade partners, and architects/designers.
- Ensure consistent engagement and a high level of service across all channels.
- Proactively manage and resolve client queries and issues.
Sales & Account Growth
- Assist in driving sales performance across retail stores, trade accounts, and specification opportunities.
- Identify opportunities to grow existing accounts and increase project pipeline through A&D networks.
- Support execution of account plans aligned to broader business objectives.
Merchandising & In-Store Execution
- Ensure visual merchandising and brand standards are executed consistently across retail locations.
- Support product launches, promotions, and in-store campaigns.
- Work with clients to optimise product placement and presentation.
A&D Engagement & Specification Support
- Build relationships within the A&D community to drive product specification.
- Support product presentations, showroom walkthroughs, and design consultations.
- Assist in tracking and converting specification opportunities into sales.
Client Engagement & Training
- Support product training sessions for retail staff, trade partners, and A&D clients.
- Act as a key day-to-day contact across all client types.
- Build product knowledge capability across partner networks.
Collaboration & Reporting
- Maintain accurate CRM records of client interactions, projects, and opportunities.
- Provide insights and feedback from retail, trade, and A&D channels to internal teams.
- Assist with reporting on sales performance, project pipelines, and growth opportunities.
Work Environment
- Full-time role based in Melbourne with regular travel across metro locations.
- Mix of showroom visits, retail engagement, and meetings with trade and A&D clients.
- Collaborative, fast-paced, and growth-focused environment.
Qualifications & Experience
Essential:
- Experience in account management, retail, or sales across B2C and/or B2B environments.
- Strong relationship management and communication skills.
- Ability to manage multiple stakeholder groups including retail, trade, and design professionals.
- Commercial mindset with a proactive approach to growth.
Desirable:
- Experience within retail, interiors, furniture, or related industries.
- Exposure to A&D (architects & designers) or specification sales environments.
- Understanding of project-based sales cycles and stakeholder management.