Club Manager
The Commons Health Club is a premium wellness space dedicated to delivering the highest standard in fitness, recovery, and member care. From expertly programmed classes and state-of-the-art equipment to a beautifully designed bathhouse, every detail is curated to offer an exceptional experience. We’re here to set a new benchmark for what a health club can be - where quality meets care, and community is at the heart of it all.
The Commons is a vibrant community where entrepreneurs, businesses, and curious minds come together to work, connect, and grow. We believe in fostering a culture of collaboration, innovation, and inclusivity all grounded in genuine care for our members and each other.
About You
You are a people-first leader with a passion for creating vibrant, inclusive communities. With a strong background in customer experience, operations, or hospitality, you thrive in fast-paced environments where no two days are the same. You bring warmth, professionalism, and initiative to everything you do, whether resolving a member query, leading a team, or hosting an event.
You are known for your ability to think on your feet, build strong relationships, and lead with empathy and clarity. Detail-oriented yet big-picture focused, you confidently juggle multiple priorities while maintaining a consistently high standard. Most importantly, you believe in the power of human connection and are excited by the opportunity to contribute to a workplace where people genuinely flourish.
About the Role
As Club Manager at The Commons Health Club, you will be the heart of the member experience. You will lead a high-performing team while ensuring the day-to-day operations of the club run seamlessly. From community engagement and facilities management to team leadership, sales support, and health and safety, you will play a hands-on role in shaping a welcoming, high-quality environment.
This role blends strategic thinking with on-the-ground action and is ideal for someone who loves variety, thrives in collaborative settings, and is motivated to make a meaningful impact on both people and place.
Key Responsibilities
Member Experience
- Act as the primary point of contact for members throughout their membership lifecycle
- Resolve member escalations and concerns with professionalism and care
- Model and uphold The Commons’ member-first values across the team
- Collect and act on member feedback to improve satisfaction and retention
- Identify and implement initiatives that enhance the overall member experience
Community and Member Engagement
- Welcome members and guests warmly at the front desk and bathhouse concierge
- Foster an inclusive, community-focused environment
- Lead the coordination of member events and social experiences
- Encourage meaningful connections between members
- Celebrate milestones and achievements to strengthen belonging
- Deliver high-quality membership tours across locations
- Ensure timely follow-ups and support the team to convert opportunities
- Maintain accurate documentation of leads and sales activity
- Manage member churn conversations with care, offering solutions where possible
Software and Sales Platforms
- Develop strong working knowledge of Hapana, SafetyCulture, and ClickUp
- Support operational efficiency and team training through system use
Procurement and Deliveries
- Manage supplier outreach, purchasing, and delivery logistics
- Maintain stock control and inventory management
- Build and maintain strong supplier relationships
Operations and Facilities
- Ensure all facilities are clean, safe, and consistently presentable
- Lead daily team briefings to align on priorities and service standards
- Conduct regular walkthroughs and respond promptly to maintenance needs
- Manage opening and closing procedures
- Handle daily administrative tasks including phone and email communication
Management and Leadership
- Recruit, train, and retain exceptional team members
- Provide ongoing coaching, development, and support
- Conduct performance reviews and one-on-one meetings
- Foster a motivated, high-performing team culture
- Manage and optimise team rosters
Payroll and Leave
- Approve leave requests, payroll adjustments, and incentives
- Communicate payroll-related matters to senior leadership in a timely manner
Budget Management
- Manage club-level budgets with a focus on performance and efficiency
- Support broader cost-saving and budgeting initiatives
General
- Contribute to sales and marketing initiatives
- Support organisational projects and new location openings
- Take a hands-on approach to daily problem-solving
- Assist with additional duties as required
Health and Safety
- Implement and maintain WHS protocols across all areas of the club
- Ensure compliance with legislative and internal safety standards
- Educate team members and members on best safety practices
Benefits of working at The Commons
- Complimentary health club access (including bathhouse)
- Free counselling sessions
- Birthday & anniversary gifts
- State social committees with quarterly events ranging from pub drinks, picnics, bowling, movie screenings and beyond
- Additional paid maternity leave
- Exclusive annual Halloween party
- Further education program to support personal and professional development
Values
All actions and behaviours must align with the company’s core values:
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