Practice Manager, Accounting

Position Summary

The Practice Manager | Accounting is responsible for the effective leadership, coordination, and continuous improvement of practice management for the accounting division across all locations. The role provides strategic and operational oversight of onshore and offshore teams, ensuring consistent, efficient, and high‑quality service delivery aligned with the organisation’s objectives and regulatory requirements.

Locations: Brisbane (Queensland), Melbourne (Victoria), Sydney (New South Wales).

Primary Responsibilities

Strategic Accounting Operations Management

• Lead and optimise operations across all locations, ensuring alignment with company goals and strategic initiatives.
• Develop and execute scalable processes and systems to drive operational efficiency and productivity across the division.
• Work with the Head of Accounting and the Compliance Team to meet regulatory and organisational standards, maintaining high quality control.

Global Team Leadership & Management

• Lead and manage both onshore Client Services Team and offshore teams, fostering collaboration and excellence.
• Design and implement best practices for managing offshore teams.
• Drive performance of global teams, ensuring high‑quality outcomes, productivity, and alignment with business objectives.
• Lead change‑management initiatives to support global team integration and performance.

Relationship Management

• Cultivate and maintain long‑term working relationships across multiple locations.
• Understand client needs and proactively exceed expectations with high‑quality services.
• Identify improvements in service delivery to drive client satisfaction and retention.

Financial Leadership & Budgeting

• Collaborate with senior leadership and finance teams to monitor and optimise office expenses and resource allocation.
• Ensure accurate billing, timely invoicing, and financial reporting in line with company standards and client agreements.
• Identify opportunities for cost optimisation and revenue growth.

Operational Excellence & Continuous Improvement

• Lead the development of a culture of continuous improvement, implementing strategies to enhance performance.
• Utilise data and insights to measure KPIs and drive operational decisions.
• Collaborate with the Leadership Team on long‑term growth strategies, resource planning, and technology integration.

Risk Management & Problem Solving

• Identify and mitigate risks related to operations, employee performance, client relationships, and global team dynamics.
• Maintain the division’s risk matrix.
• Collaborate with the Head of Accounting to resolve complex operational issues.
• Act as a key decision‑maker in resolving conflicts, bottlenecks, and client service concerns.

Qualifications

• Extensive experience (7+ years) managing multi‑office operations in a practice‑based environment.
• Proven success in managing offshore teams with a deep understanding of associated challenges.
• Strong leadership skills, including team management, development, and performance optimisation.
• Exceptional communication and interpersonal skills, engaging stakeholders at all levels.
• Strong financial acumen with budget, expense, and cost‑optimisation management.
• Advanced problem‑solving and strategic thinking, focusing on long‑term growth and efficiency.
• Demonstrated ability to drive operational excellence and continuous improvement in dynamic environments.
• Solid understanding of accounting/financial principles and operational best practices.

Focus is an equal‑opportunity employer and bases its employment decisions on the employee or candidate’s skills, without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. The company complies with disability laws and makes reasonable accommodations for applicants and employees with disabilities.

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