Talent.com
EVT - Entertainment | Ventures | Travel
Guest Service Agent - George Hotel BrisbaneEVT - Entertainment | Ventures | Travel • Brisbane, AU
Guest Service Agent - George Hotel Brisbane

Guest Service Agent - George Hotel Brisbane

EVT - Entertainment | Ventures | Travel • Brisbane, AU
8 days ago
Job description

About EVT:

George Hotel is part of EVT, one of Australasia's market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It's why we all call ourselves Daymakers - because each day is a chance to add the wow factor for our customers and continually grow in our own careers.

The Independent Collection is a curated selection of hotels, each of which lives up to an exacting standard to offer travellers the best of luxury, elevated, urban, comfort and social experiences. While every hotel celebrates its own unique brand & experience, together the Independent Collection shares a passion for one-of-a-kind experiences, service and quality.

EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia's most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you're in, there's no limits on where your career could take you.

About the Role

Right in the heart of the Brisbane CBD, just steps from King George Square and Queen Street Mall, George Hotel Brisbane is a convenient base for business travellers and visitors alike. We're looking for a Guest Service Agent, Part-time positions available, to be the welcoming face guests meet at check-in and their go-to for anything they need throughout their stay. This role is perfect for someone who enjoys a busy, central-city hotel and takes pride in delivering efficient, genuinely friendly service.

Key Responsibilities

  • Deliver a warm, efficient check-in and check-out experience, ensuring every guest feels welcomed from arrival to departure.
  • Respond to guest enquiries in person, by phone and via email, providing accurate information and local recommendations.
  • Manage bookings, payments, and reservation changes accurately using the property management system.
  • Anticipate and resolve guest requests and concerns promptly, escalating where needed to ensure a positive outcome.
  • Liaise with housekeeping and other departments to coordinate room readiness and special requests.
  • Complete administrative and cashiering duties, including shift reconciliation and reporting.
  • Maintain a clean, well-presented reception and lobby area at all times.
  • Uphold hotel policies, procedures, and WH&S guidelines across front-of-house operations.

What You'll Bring

  • Experience in front office, guest services, or a similar customer-facing hospitality role is highly regarded.
  • A genuine passion for delivering efficient, friendly service in a busy environment.
  • Strong communication skills, both written and verbal, with a professional and friendly manner.
  • Good problem-solving skills and the ability to stay calm across a variety of guest situations.
  • Proficiency with property management systems and Microsoft Office applications.
  • Flexibility to work a rotating roster, including evenings, weekends, and public holidays.
  • A team player who takes ownership and pride in every guest interaction.

How You Work

  • Daymaker ethos — no one's too big for the small things.
  • Inclusive leader — values diverse perspectives; builds belonging.
  • Hands-on and non-hierarchical — leads from the front.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

  • 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
  • $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
  • Seasonal perks at Thredbo.
  • Rapid career growth across our hotel & entertainment network.
  • Paid parental leave; community & volunteering opportunities.

#J-18808-Ljbffr

Create a job alert for this search

Guest Service Agent - George Hotel Brisbane • Brisbane, AU

Similar jobs

Guest Service Agent

Oaks Hotels, Resorts & SuitesDeception Bay, AU

Be among the first 25 applicants.Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more... Show more

 • Promoted

Future Team Leader - Flight Centre Luxury - Brisbane, QLD

Flight CentreBrisbane, AU

Flight Centre Collection is looking for Future Team Leader for our Luxury Queensland team, in one of the fastest growing departments in FCTG.If you have a passion for the finer things in life while... Show more

 • Promoted

Passenger Services Delivery Agent

dnataBrisbane, AU

Have you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Brisbane International Airport!.As a Passenger Service Delivery Agent, you’ll ... Show more

 • Promoted

Sales Consultant - Brisbane Airport

1610 Swarovski Australia Pty.Brisbane Airport, QLD, AU

At Swarovski, where innovation meets inspiration, our Sales Consultants are our ultimate advocates, providing our customers with extraordinary service and an awe-inspiring brand experience.We are s... Show more

Sales Travel Consultant - West Brisbane, QLD

Flight CentreBrisbane, AU

Sales Travel Consultants across West Brisbane who are keen to dazzle, discover, and delight our customers at Flight Centre stores.Work full-time, on-site in one of our retail stores on a rotating r... Show more

 • Promoted

Travel Manager - FCBT - Brisbane, QLD

Flight Centre Business Travel - AustraliaBrisbane, AU

Calling All Experienced Travel Consultants and Travel Managers!.Want to find a great balance in your next role with vibrant office culture and a Monday to Friday work week?.Want First Year average ... Show more

 • Promoted

Duty Manager | Royal Hotel Nundah

Queensland Venue Co. PTY LTDNundah, QLD, AU

Lead the Team at One of Brisbane's Favourite Local Pubs.The Royal Hotel Nundah is a vibrant community venue offering something for everyone.From great food and drinks to gaming, live sport and regu... Show more

Transaction Services opportunities in Brisbane, Melbourne and Sydney

Alvarez & MarsalBrisbane, AU

Alvarez & Marsal (A&M) is a global consulting firm with entrepreneurial, action and results‑oriented professionals.We take a hands‑on approach to solving our clients' problems and assisting them in... Show more

 • Promoted

Expression of Interest - Rental Sales Agent - Brisbane Airport

My NRMABrisbane, AU

Expression of Interest - Rental Sales Agent - Brisbane Airport.Department: Customer Experience Agent.At SIXT Australia, we're revolutionizing car rental.We believe it should be as exciting as a roa... Show more

 • Promoted

Guest Experience Agent (Casual)

Oaks Hotels, Resorts & SuitesDeception Bay, AU

A major hotel chain in Mackay, QLD is seeking a Casual Guest Service Agent who is passionate about providing excellent customer service.You will be responsible for warmly welcoming guests, managing... Show more

 • Promoted

GUEST SERVICES ALL ROUNDER - YHA BRISBANE

YHA AustraliaBrisbane, QLD, AU

Support daily operations and provide memorable guest experiences whilst building your career in a fun, inclusive environment.We are a for-purpose, membership-based organisation and have provided cu... Show more

Customer Service Agent

Allianz PartnersBrisbane, AU

Customer Service Assistant | Multiple Permanent Opportunities.Brisbane CBD | Full-Time Permanent | Hybrid Working Opportunity.Super + Penalty Rates + Shift Allowances + Overtime Opportunities.Are y... Show more

 • Promoted

The Star Brisbane | Property Operations Technicians

The Star Entertainment GroupBrisbane, QLD, AU

Are you our next rising star? .Property Operations Technicians.The Star Brisbane, a world-class hospitality destination in the heart of the city.If you’ve got personality, love working with people ... Show more

Airport Luxury Beauty Advisor | Fragrance & Skincare

Lotte Duty Free OceaniaBrisbane, AU

A leading luxury retailer is seeking Beauty Advisors for Brisbane Airport to deliver exceptional customer service and represent top cosmetic brands.Candidates should have proven retail experience a... Show more

 • Promoted

Guest Room Attendant – Growth & Flexible Shifts

Novotel HotelsBrisbane, AU

Novotel Brisbane South Bank, part of Accor, is seeking a Room Attendant to keep guest rooms, bathrooms and corridors clean and welcoming.You will ensure spaces are tidy, restock items, and maintain... Show more

 • Promoted

Beauty Advisor

Lotte Duty Free OceaniaBrisbane, AU

We are seeking passionate Beauty Advisors to join our team at Brisbane Airport, delivering exceptional customer experiences within a dynamic luxury retail environment.You will represent leading glo... Show more

 • Promoted

Guest Service Agent

AccorBrisbane, AU

Located in the lifestyle and cultural precinct of Brisbane city you will find Mantra South Bank, which offers a selection of hotel rooms, studios, one and two bedroom apartments as well as a Medite... Show more

 • Promoted

Food & Beverage Attendants | Brisbane

Pinnacle People - CasualBrisbane, QLD, AU

Pinnacle People offers you work in major venues, high end and VIP functions, large contract caterers, corporate firms and boardrooms, and exhilarating major sporting events and much much more!.Awar... Show more

Hotel Guest Service Agent | The Star Brisbane

The Star Entertainment GroupBrisbane, QLD, AU

Guest Service Agent | The Star Brisbane.Part-Time & Full-Time Opportunities – Star Grand Hotel.Are you passionate about delivering exceptional guest experiences? As a Guest Service Agent at The... Show more

Airport Passenger Services Agent - 24/7 Casual/Part-Time

dnataBrisbane, AU

Brisbane International Airport for a Passenger Service Delivery Agent.You’ll handle check-ins, passenger services and gate duties while upholding safety, compliance and outstanding customer service... Show more