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Hedley Scott Recruitment
GENERAL MANAGER / CHIEF OPERATING OFFICERHedley Scott Recruitment • Sydney, NSW, AU
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GENERAL MANAGER / CHIEF OPERATING OFFICER

GENERAL MANAGER / CHIEF OPERATING OFFICER

Hedley Scott Recruitment • Sydney, NSW, AU
17 days ago
Job description

A high-growth, advisory-led accounting and consulting firm is seeking a General Manager / COO to lead operations and help scale the business into its next phase.

This is a hands-on, second-in-command role working directly with the Managing Partner, taking ownership of day-to-day operations across a 30+ person firm.

About the Firm

This Sydney-based firm operates in a unique space between a boutique practice and a mid-tier firm. They provide a broad suite of services including:

  • Business Services & Tax Advisory
  • SME structuring and commercial advice
  • Virtual CFO / outsourced finance solutions
  • Corporate and complex client work (including ASX exposure)

The firm is highly advisory-driven, focused on delivering commercial outcomes rather than pure compliance.

With a loyal and diverse client base spanning entrepreneurs, SMEs, high-net-worth individuals and corporate groups, the business has built strong momentum and continues to grow.

The culture is collaborative, hands-on and in-office, with no offshore model - ensuring quality delivery and strong team connection.

The Role

You will act as the operational backbone of the business, driving structure, performance and alignment across teams.

Operations & Performance

  • Oversee day-to-day operations across multiple business units
  • Improve workflows, systems and delivery processes
  • Drive utilisation, capacity planning and workflow management
  • Implement reporting on key metrics (WIP, turnaround times, team performance)
  • Identify bottlenecks and implement scalable solutions

Leadership & People

  • Lead, mentor and support Managers and team leaders
  • Establish clear accountability, roles and performance expectations
  • Oversee hiring, onboarding and team development
  • Strengthen communication and alignment across teams
  • Build a high-performing, collaborative culture

Strategy & Execution

  • Translate the Managing Partner’s vision into execution
  • Drive firm-wide initiatives and operational improvements
  • Support scaling through improved structure and processes
  • Take ownership of internal coordination, freeing up leadership capacity

Commercial & Client Oversight

  • Improve visibility of profitability, margins and resource allocation
  • Support pricing, resourcing and operational decision-making
  • Ensure consistency and quality of client delivery
  • Contribute to growth initiatives and client strategy

About You

  • 10+ years’ experience in professional services (accounting, consulting or similar)
  • Proven experience in operations, practice management or leadership roles
  • Strong commercial acumen with a focus on performance and efficiency
  • Comfortable managing multiple teams and competing priorities
  • Systems and process-driven mindset

Why Join

  • True #2 leadership role with high autonomy
  • Work directly with an entrepreneurial Managing Partner
  • Opportunity to shape and scale a growing firm
  • High visibility and genuine impact on business performance

Apply now or contact Steve Merritt on 0404 426 749 for a confidential discussion.

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GENERAL MANAGER / CHIEF OPERATING OFFICER • Sydney, NSW, AU