Regional Operations Manager

Melbourne, Victoria

Lead with flavour. Build unforgettable experiences. Bring the energy!

Competitive Salary + Bonus | True Flexibility | High-Impact Leadership Role

At Mad Mex, we’re evolving. This isn’t just about operations anymore. It’s about hospitality, connection, and creating moments amigos remember.

We’re looking for a Regional Operations Manager who goes beyond running restaurants. Someone who brings Por El Sabor (Fighting for Flavour) to life in every store, every shift, and every interaction.

About Us
Mad Mex is back to its OG roots! Fighting for Flavour, Defending for Freshness and always bringing a Por El Sabor (for the flavour) attitude to everything we do.

We’re not here to play it safe or serve bland, boring “Mexican”. We’re here to bring big, bold, unapologetically Mexican flavours to Australia and build the most loved Mexican brand in the country while we do it.

With over 75 restaurants and growing fast, we’re entering our next phase of growth, investing in our brand, story, culture and familia, and bigger, bolder ways to bring Por El Sabor to life.


The Role – More Than Operations

As a Regional Operations Manager, you’ll lead a portfolio of corporate and franchise restaurants across Melbourne, VIC.

You’ll work closely with Franchise Partners and Restaurant Leaders to lift performance, build capability, and create experiences that give amigos a reason to return.

This is a hands-on role where you’ll spend time in restaurants, coaching teams, strengthening culture, and bringing the brand to life on the ground.

What You’ll Own

• Bring Por El Sabor to life across every restaurant, embedding a strong hospitality-first mindset,
• Coach Franchise Partners and Restaurant Leaders to lead with energy, accountability, and consistency
• Drive performance across sales, labour, and profitability while maintaining a strong people focus
• Build capability and develop future leaders across your region
• Support new restaurant openings and key brand initiatives
• Uphold standards across food safety, quality, and brand execution
• Partner with teams to deliver local marketing that connects with the community
• Collaborate with the wider business to turn strategy into action in restaurants
  

About You

You’re a leader people want to follow.

You’ve likely led multi-site teams in hospitality or retail and are confident working with both Franchise Partners and corporate teams. You understand how to drive performance, but just as importantly, you know how to bring people with you.

You’re hands-on, people-focused, and bring energy that lifts those around you. You balance high standards with a positive, engaging culture and genuinely care about the experience your teams create.

Why Join the Mad Mex Familia?

• Competitive salary + car allowance
• Bonus structure that rewards real impact
• Flexibility that actually works
• Free Mad Mex meals on shift
• Team events and national conferences
• Ongoing development and career growth
• Employee Assistance Program
• Retail and lifestyle discounts

Why Mad Mex

This is a great opportunity to make your mark across a growing and much-loved restaurant brand.

You’ll play a key role in bringing our El Sabor strategy to life across our restaurants, leading our teams, lifting operational performance and making Mad Mex stronger, sharper and more connected to our amigos than ever before.

If you’re ready to lead from the front, drive commercial results and help shape the future of Mad Mex Operations, we’d love to hear from you!