Service Manager

Service Managers – Moree

Experienced Agricultural Service Managers | Case IH Dealership | NSW

Lead our largest workshop. Build a strong team. Deliver quality outcomes.

Kenway & Clark is a locally owned agricultural machinery dealership with nine branches across NSW and Southern Queensland. For more than 65 years, we’ve supported our customers with quality Case IH machinery and reliable aftersales service.

We currently have a Service Manager opportunity available in Moree. This is a hands-on leadership roles with responsibility for workshop performance, customer outcomes and the development of our technicians and apprentices.

We’re interested in experienced Service Managers, Workshop Managers or other proven workshop leaders from agricultural, construction or heavy equipment dealerships.

The position has become available due to an internal transfer and offers the opportunity to take ownership of an established operation within a stable, locally owned business.

Reporting to the Group Service Manager, you’ll lead a busy workshop team and work closely with Parts and Sales to ensure customers receive efficient, professional service while maintaining high standards of safety, quality and productivity.

Key responsibilities include:

• Leading the day-to-day operations of a busy workshop

• Developing, mentoring and supporting technicians and apprentices

• Planning and allocating work to maximise productivity and turnaround times

• Monitoring workshop performance and identifying opportunities to improve efficiency and reduce rework

• Ensuring repairs are accurately scoped, completed to standard and communicated clearly to customers

• Maintaining strong workmanship and quality control standards

• Managing team performance and setting clear expectations

• Maintaining a safe, organised and efficient workshop and yard

• Building strong customer relationships and resolving issues effectively

• Working closely with Parts and Sales to deliver strong customer outcomes

• Driving continuous improvement across workshop systems, processes and performance

Moree Package

• $125,000–$150,000 base salary, with the upper end of the range reserved for candidates with strong, directly relevant experience and demonstrated capability, plus superannuation and a fully maintained company vehicle.

• Superannuation

• Fully maintained company vehicle

• Standard 38-hour working week, with additional hours only as reasonably required

• Ongoing training and professional development

• Relocation assistance may be available for the right candidate

About You

You’re an experienced workshop leader who understands that successful aftersales service relies on quality workmanship, good communication, strong customer relationships and clear leadership.

You’ll bring:

• Experience leading, supervising or developing workshop teams

• A strong technical background in agricultural machinery, construction equipment, heavy equipment or diesel

• Strong organisational skills and the ability to manage competing priorities

• Commercial awareness, including workshop efficiency, job costing and accurate invoicing

• A commitment to quality workmanship and reducing rework

• Confidence setting expectations and managing performance constructively

• Strong customer communication and relationship-building skills

• A practical, hands-on approach to problem solving

• The ability to work collaboratively with Parts, Sales and other areas of the business

• Confidence using workshop management systems

Experience with Case IH machinery and Pentana or ERAPower would be advantageous, but is not essential.

Why Join Kenway & Clark?

Kenway & Clark is a privately owned agricultural machinery dealership that has been supporting regional communities since 1960.

We offer:

• Genuine leadership role with the opportunity to influence how our Service departments operate

• The backing of a broader Parts, Sales and Service network across nine branches

• Ongoing training and development

• Long-term career opportunities

• A stable, locally owned business with strong roots in agriculture

• The opportunity to work closely with customers and communities across regional NSW

What We Want to Know

In your application cover letter, tell us:

• Why the opportunity interests you

• Your experience leading and developing workshop teams

• An example of improving workshop efficiency, quality or customer outcomes

• How you ensure work is completed to a high standard and communicated clearly to customers

• What you’re looking for in your next role

We’re looking for practical examples and demonstrated experience, not just a list of responsibilities or skills.

Ready to Apply?

This position is a full-time, permanent role.

Applicants must have unrestricted Australian working rights.

Click Apply Now, apply via our website, or email Elise at ************************ for a copy of the Position Description or a confidential discussion about the opportunity.

Only shortlisted applicants will be contacted.

Apply Now

At Kenway and Clark, we are dedicated to empowering the farming community with reliable and innovative machinery solutions. With 65 years of experience and nine strategic locations, we pride ourselves on our comprehensive parts and service capabilities, which form the core of our business. Our mission is to support farmers with unparalleled expertise and dedication, ensuring their success in every aspect of agriculture.