Manager - Wealth Management Client Services

Sydney
Wealth Management
Contract or Temporary

A Tier 1 global Wealth Management Advisory firm is seeking an experienced candidate to manage a team of Client Services and Operations staff and provide front office and risk support to the business in their Sydney office.

The role will be initially hired on a 12-month contract with view to extend or go permanent for good performance.

As the Manager of the Client Service Team within Wealth Management, you will play a pivotal role in driving the team’s performance against strategic objectives. You will lead a group responsible for client offboarding, deceased estate processing, and asset transfers—including international and CHESS sponsorship functions. Your leadership will ensure operational excellence, data integrity, and compliance, while fostering a culture of proactive problem-solving and continuous improvement.

Key Responsibilities:

• Champion the team’s delivery of daily operational processes, ensuring all service level agreements (SLAs) and strategic goals are consistently met.
• Lead the team in identifying, analysing, and resolving complex operational challenges, driving innovative solutions that align with business strategy.
• Inspire and develop team members through strong people leadership, coaching, and mentoring to build capability and engagement.
• Set clear expectations and provide direction to ensure the team’s activities support broader organisational objectives.
• Collaborate across departments to execute client account updates and operational tasks with precision and timeliness.
• Maintain high standards of process quality and accuracy, including oversight of client migration and position transfers (e.g., CHESS sponsorship).
• Proactively manage risk, ensuring timely escalation and robust controls are in place.

Qualifications/Experience Required:

• Minimum of 5 years’ experience in a similar role within Stockbroking / Wealth Management sector – ideally with prior equity operations, weaklth management client services experience, combined with some risk, KYC, Admin support and team leading.
• Prior team management experience.
• RG146 accreditation or equivalent

Experience and Competencies Desired:

• Recognised industry studies and financial markets experience, particularly in asset transfer/sponsorship.
• Awareness of regulatory rules and their application to the business.
• Understanding of relevant legislation and regulations (ASX rules, AML, KYC, FATCA, CRS).
• Previous experience in a managerial role within wealth management or financial planning is highly desirable.

System Experience

• Familiarity with broking platforms (domestic and international) and portfolio management platforms (e.g., Praemium) is preferable.