Key Account Manager

• Digital / Saas solutions to major Commercial Real Estate clients across Brisbane.
• Drive new product adoption, retention and brand loyalty.
• Hybrid working & career pathways into Sales Leadership and more.

About the Role

As a Key Account Manager (or "Partner" as we say at Domain), and under the wing of an experienced Sales Director, you will have full ownership of a highly engaged portfolio of our top-tier Commercial Real Estate corporate clients spread across an assigned Brisbane territory (with occasional trips to Gold Coast and Sunshine Coast), who will look at you as an extension of their own teams. Building upon strong relationships, you will focus on up-selling new products and features and driving overall brand loyalty for Domain as their embedded business partner.

Typical Day

• Get to know our key real estate clients' businesses intimately through close collaboration and maintaining strong partnerships.
• Improve outcomes for clients by solution-selling across Domain's portfolio of products via 1-to-1 meetings and sales meetings.
• Present Domain insights to key stakeholders and attend customer events / sales meetings.
• Strategise and implement business growth initiatives.
• Liaise with internal key stakeholders to ensure a consistent approach to Key Accounts.
• Proactively maintain relationships, introducing new and featured products that can solve problems and give clients the tools they need to achieve their goals.
• Provide world class customer service by efficiently resolving client queries and operational/account issues.
• Continually provide feedback on market conditions such as competitive activities (sales tactics and marketing initiatives), as well as potential barriers and opportunities.
• Expand your knowledge to become an industry expert within the Commercial Real Estate space.

Why Join Us

We're the right-sized business for you to make a real impact, with a workplace culture where you can be you. There's so many perks! Here's some of the favourites…

• Hybrid working between home, office and visiting clients.
• Up to 20 weeks paid parental leave for primary carers.
• Novated leasing through Autopia.
• Leadership development programs, LinkedIn Learning and more.
• Regular social events including our famous Innovation Days and annual BBQ!

Our Ideal Person

Essentials

• Proven success in B2B consultative selling to key accounts.
• Experience crafting custom product solutions or bundles that address specific client needs.
• Enthusiasm and passion for sales but with a humble approach to success.
• Ability to negotiate large complex deals and handle objections, driving win‑win outcomes and lasting partnerships.
• Curious about data, insights and all things Real Estate.
• Confident with public speaking and presenting in person to client sales teams and decision-makers.
• Drive and resilience to meet sales targets.
• Ability to communicate ROI and business impact through compelling storytelling, and making technical concepts easy to understand.
• Ability to drive and meet clients predominantly across Brisbane.

Nice to Haves

• Building relationships / selling to Enterprise / Corporate customers (highly preferred).
• Experience or certifications in Saas, Digital Media and/or Real Estate
• Bachelors degree in Business, marketing or Commerce.
• Notable sales achievements within the above industries.

Equity, Diversity & Inclusion

Domain is enthusiastically and unapologetically committed to fostering an equitable, inclusive work culture which reflects our customers and communities. We are proactively looking for candidates from all lived experiences, including people with disability, and people of all ages, ethnicities, cultures (including Aboriginal and Torres Strait Islander Peoples), faiths, sexual orientations, and gender identities (including trans and non‑binary people).

We are committed to providing an equitable recruitment process for people with disability. If you require adjustments during the process we're here to support. If you wish to receive this job advertisement in an accessible format, or have a confidential chat about workplace adjustments, please contact our Equity, Diversity and Inclusion team at edi@domain.com.au or leave a message on 1300 858 356 and we will get back to you.

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