Job Title: Dental Virtual Assistant (Dental VA)
Client Location: Sydney, Australia
Job Type: Full-time
Industry: Healthcare & Dental Services
Salary: AUD $1,200 – $1,800 (depending on experience)
About the Client
Our client is a growing dental healthcare provider in Australia committed to delivering high-quality patient care and exceptional customer service. The clinic offers a wide range of dental services including preventive care, cosmetic dentistry, orthodontics, and general dental treatments.
As the practice continues to expand, they are seeking a highly organized and patient-focused
Dental Virtual Assistant to support daily administrative operations, improve patient communication, and help maintain a seamless appointment experience for patients.
Role Overview
This is a fully remote, full-time role for a detail-oriented Dental Virtual Assistant who will support the clinic's front desk and administrative functions remotely.
The role focuses on patient communication, appointment coordination, records management, and administrative support to ensure smooth day-to-day clinic operations.
Key Responsibilities
- Answer inbound calls and assist patients with inquiries in a professional manner
- Schedule, confirm, and manage patient appointments efficiently
- Send appointment reminders via phone, SMS, or email
- Follow up with missed appointments and reschedule patients when necessary
- Maintain and update patient records accurately within the clinic management system
- Handle emails, chat support, and patient communications promptly
- Assist with insurance verification and patient billing inquiries
- Conduct recall campaigns and follow-up communications for returning patients
- Coordinate with dentists, hygienists, and clinic staff regarding schedules and patient concerns
- Provide general administrative and customer service support as needed
Candidate Requirements
- Minimum 1 year of experience as a Virtual Assistant, Medical VA, Dental VA, or customer support role
- Strong communication and customer service skills
- Excellent organizational and multitasking abilities
- Experience handling phone calls, appointment scheduling, and email management
- Familiarity with healthcare or dental administration is an advantage
- Knowledge of dental or medical software is a plus (e.g., Dentrix, OpenDental, Cliniko)
- Proficiency in Google Workspace and Microsoft Office
- Ability to work independently in a fast-paced healthcare environment
- High attention to detail and confidentiality when handling patient information
Apply Now
If you're a reliable and patient-focused Dental Virtual Assistant looking to grow with a
professional Australian healthcare team, apply now by clicking the button below.
Dental Virtual Assistant (Dental VA) • Sydney, New South Wales, Australia
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