Client Care Coordinator - Hawthorn East

Love interacting with people and providing 5-star client service?

Have an eye for detail and enjoy keeping essential admin processes running smoothly?

Want to make a difference in people's lives and work in a role with purpose and potential?

We are looking for an experienced Client Care/Admin professional to step into a Client Care Coordinator role at our brand new hearing clinic in Hawthorn East (VIC).

The Client Care Coordinator works closely with the Senior Clinician in Charge of the region and is responsible for coordinating the day-to-day activities in their clinic, ensuring exceptional service for all clients as well as managing and coordinating clinical admin requirements.

This is a permanent part‑time position, working Tuesday to Friday, 9:00 am to 5:00 pm.

The role is based at our Hawthorn clinic Tuesday to Thursday, and at our Wheelers Hill clinic on Fridays.

Who are we?

Neurosensory is a complete hearing health care company, with 25 clinics in Queensland, New South Wales, Victoria and Tasmania. We offer an advanced range of diagnostic services and tailored hearing solutions. We believe in enriching people's lives by improving how they interact with the world around them.

We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented and passionate employees all over the world know they contribute to something greater than themselves – they create a life without limitation through the sense of hearing. Join our mission and become part of our team!

What will you be doing?

As a Client Care Coordinator, you will ensure we are providing an exceptional level of service to our clients and play an integral role in the day-to-day functions of the clinic. You'll be working as part of a fun and professional team dedicated to enriching the lives of our clients. Your responsibilities will include:

• Managing the appointment schedule for our audiologists, including setting and rescheduling appointments for our clients

• Ensuring an exceptional level of client service

• Supporting and increasing the efficiency of the clinic operations

• Answering clinic phone calls and emails

• Assisting with client and doctor enquiries

• Accurate billing of appointments

• Providing basic troubleshooting and servicing for hearing devices

• Other general office duties

What do you need to be successful in this role?

• Solid experience in client care and administration, ideally in a multi-site environment

• Demonstrated experience working within a team environment and strong team building skills

• A desire for continuous improvement

• A passion for delivering an amazing client experience

• Excellent verbal and written communication skills and lots of patience

• Demonstrated judgement and advanced skills in the delivery of administrative services

• Excellent computer skills

• A warm, collaborative, can-do attitude

• Resilience, self-motivation and lots of energy

• Excellent problem-solving skills

Why work with us?

• Competitive remuneration package

• Salary packaging options

• Paid parental leave

• Birthday leave

• Generous employee discounts on Sonova Products for yourself and your family

• Ongoing training and support to help you grow and excel in your career

• Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub

• Online Wellbeing Centre & Employee Assistance Program (EAP)

• Access to the LinkedIn Learning Platform

• A values driven and people-centered culture

• Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry

• A genuinely rewarding role with purpose and meaning

Sounds interesting?

If you feel that this opportunity is right for you, we would love to hear from you!

#LI-AK2 #Neurosensory