Lead the change. Shape the culture. Build the future.
At LagardèreAWPL, we’re not just the largest Travel Retail operator in the Pacific – we’re the most passionate! With 150+ stores across Australia, & New Zealand, we bring big brands to life in airports and travel hubs. Our dynamic team of 1,500+ professionals work across 40 unique retail concepts – and now, we want YOU to join our team!
The Role:
Reporting to the CEO and sitting on the Executive Leadership Team, the CHRO ANZ holds enterprise-wide accountability for building, modernising, and leading the HR function across Australia and New Zealand. You will drive a phased transformation roadmap including HRIS implementation, an expanded HRBP structure, a new ER & Compliance function, and the future addition of a Compensation & Benefits capability, while leading a current team of 9 across all major HR disciplines.
What You’ll Do:
✅ Develop and execute an ANZ people strategy aligned to commercial priorities and Lagardère Group frameworks
✅ Sponsor and lead HRIS implementation; establish data-driven HR operations and board-ready reporting
✅ Lead organisational design, workforce planning, and succession pipeline development
✅ Provide executive oversight of complex ER matters; ensure full AU/NZ legislative and award compliance
✅ Oversee WHS obligations and psychosocial risk management
✅ Partner with Lagardère Travel Retail Global HR (Paris) on Group-wide people initiatives
✅ Lead, develop, and inspire a team of 9 across specialist HR functions
Qualifications & Experience:
✅ 5+ years of senior HR leadership; at least 3 years at executive level
✅ Multi-site, customer-facing industry background such as retail, travel, hospitality, or similar
✅ Proven HRIS implementation or HR transformation experience
✅ Deep ER and employment law knowledge across Australia and/or New Zealand
✅ Commercially astute with strong executive presence and influencing capability
✅ Data-literate; able to drive evidence-based decisions and executive reporting
✅ Tertiary qualifications in HR or Business (required); CAHRI or post-graduate qualifications (advantageous)
What's on offer?
✅ CEO-reporting executive role with ELT membership
✅ Lead a full-scale people function transformation with committed executive sponsorship
✅ Global partnership with Lagardère Travel Retail (Paris)
✅ Competitive executive remuneration; details shared with shortlisted candidates
✅ Sydney CBD base (access out of Town Hall Train Station) with ANZ travel
Perks & Benefits:
🏠 Flexible Working – Flexible start and finish times, with the opportunity to work from home, one day per week
🛍️ Staff Discounts – Get exclusive discounts on products in our stores + extra savings on water & hot beverages
🚀 Career Development – We offer opportunities to upskill, take on new challenges and grow your career within our vibrant network
👨👩👧 Paid Parental Leave – We proudly support growing families with up to 18 weeks of employer-funded top-up paid parental leave scheme + additional personal leave entitlements
💆♀️ Wellbeing Leave – From day one our permanent employees receive a paid Wellbeing Leave Day
🤝 Employee Assistance Program - Everyone has FREE access to TELUS Health – a 24/7 service offering compassionate, confidential support whenever you need it
We Value Diversity & Inclusion
At LagardèreAWPL, we value diversity, inclusivity, and a collaborative work environment, where you will have the opportunity to work alongside a talented team of people who share your passion for creativity and excellence.
Join us at LagardèreAWPL and be part of a global company that celebrates creativity, innovation, and a commitment to sustainable practices.
📢 APPLY NOW and let’s make travel retail magic together!
Chief Human Resources Officer • Sydney, NSW, AU
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