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Service Delivery Manager - Service Management - Technology Services - Fed Govt!HiTech Group • ACT, AU
Service Delivery Manager - Service Management - Technology Services - Fed Govt!

Service Delivery Manager - Service Management - Technology Services - Fed Govt!

HiTech Group • ACT, AU
30+ days ago
Job description
  • Contribute to a high-profile Federal Government program!
  • Initial 12-month contract + 2x12 month extensions!
  • Rewarding hourly rates!

We are seeking Service Delivery Managers to join a high-performing Federal Government Department. The successful Service Delivery Manager will oversee the delivery and operational support of internal and external services, ensuring services are efficient, customer-focused and aligned to business and technology outcomes. The successful Service Delivery Manager will secure an initial 12-month contract with the view to be extended for 2 years and receive a rewarding hourly rate.

The Service Delivery Manager will be responsible for but not limited to;

  • Managing stakeholder communications and acting as a key contact for customers
  • Preparing, planning and managing new or changed services and service agreements
  • Managing service performance, costs, sustainability and continuous improvement
  • Overseeing integration of internal and external services
  • Managing incidents, service continuity planning and approved change processes

The Service Delivery Manager will have experience in the following:

  • Service Level Management experience within complex ICT environments
  • Demonstrated stakeholder relationship and communication skills
  • Technology Service Management experience across internal and external providers
  • Customer service support, performance monitoring and issue escalation experience
  • Business process improvement experience, including methods, tools and standards

This is an exciting opportunity for Service Delivery Manager looking to join an innovative Federal Agency. This long-term opportunity (up to a 3-year engagement) offers an excellent working environment and rewarding contracting rates. A non-ongoing fixed term arrangement is also available if preferred. If you have the required skills, DON’T DELAY, APPLY NOW. Please call Hitech at ************ or forward your resume to *******************, quoting ref number JA1306 today! For more opportunities, go to ******************.

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Service Delivery Manager - Service Management - Technology Services - Fed Govt! • ACT, AU

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