Talent.com
TAL Australia
Claims Technical SpecialistTAL Australia • Melbourne, AU
Claims Technical Specialist

Claims Technical Specialist

TAL Australia • Melbourne, AU
30+ days ago
Job description

Why join us?

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services.

Company Description

Why join us?

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services. Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities. Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance. So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.

Job Description

The Opportunity

As a Claims Technical Specialist, you’ll provide expert technical guidance to Claims Consultants across Income Protection, Life, and TPD. Your focus will be improving assessment quality, supporting sound decision-making, and ensuring claims are managed in line with policy terms, delegated authorities, and TAL frameworks. You’ll play a key role in building technical capability across the team, driving consistent outcomes and best-practice claims management.

In this role you will:

  • Ensure claims are managed in line with TAL policies and industry best practice
  • Act as the technical SME, reviewing and authorising complex and adverse claim decisions
  • Coach Claims Consultants to improve assessment quality, communication and outcomes
  • Support managers with fund reporting, case conferences and stakeholder engagement
  • Contribute to claims procedures, governance and quality assurance
  • Provide insights to support capability development and performance management

Qualifications

Qualifications:

  • ESSENTIAL: Experience in Group life insurance claims in a technical specialist or senior claim’s role
  • Proven ability to coach and uplift case manager capability
  • Strong knowledge of life insurance legislation and claims frameworks
  • Ability to identify issues and drive effective claims solutions
  • Strong communication, influencing and stakeholder management skills
  • Customer-focused approach with sound judgement
  • Relevant qualifications or insurance certification (desirable)

Additional Information

  • 10% annual short term incentive (bonus)
  • An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
  • Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
  • Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
  • We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
  • Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you.

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility. If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately

#J-18808-Ljbffr

Create a job alert for this search

Claims Technical Specialist • Melbourne, AU

Similar jobs

Senior Liability Claims Manager - Hybrid & PI Focus

Succession Partners Pty LtdMelbourne, AU

Succession Partners Pty Ltd is seeking a Senior Legal Liability Claims Manager in Melbourne.The role combines on-site and remote work (hybrid) as part of a national claims team, overseeing personal... Show more

 • Promoted

Return-to-Work & Injury Claims Specialist - Hybrid

Chemist WarehouseMelbourne, AU

A leading retail company in Melbourne is seeking an Injury & Claims Coordinator to manage claims processes and support employee wellbeing.The ideal candidate will possess a tertiary qualification i... Show more

 • Promoted

Technical Support Specialist

XRHealthWilliamstown, AU

Must hold Australian Permanent Residency (no sponsorship).Must be located close to Vermont (Australia) 3133 and hold a current Victorian driver's licence.Vermont, Vic, Australia 3133 (Hybrid role).... Show more

 • Promoted

Financial Systems Compliance Specialist

FonterraWilliamstown, AU

Iconic dairy brands, exciting dairy future!.Mainland Dairy is entering a bold, new chapter.Evolving from our roots with Fonterra, we are set to become part of Lactalis Group, the world’s largest da... Show more

 • Promoted

Claims Specialist

KineticCampbellfield, VIC, AU

We have an exciting opportunity for an experienced Claims Specialists to join our team, supporting claims management across a large, national transport operation.This role plays a critical part in ... Show more

Claims Specialist

Infosys ConsultingMelbourne, AU

Location: Melbourne preferred or Sydney.Company: Infosys Consulting is the worldwide management and IT consultancy unit of the Infosys Group (NYSE: INFY).We partner with clients to design and imple... Show more

 • Promoted

Strategic Claims Handler - Financial & Liability

Arch Insurance AustraliaMelbourne, AU

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potentia... Show more

 • Promoted

Technical Support Specialist

UmbracoMelbourne, AU

This range is provided by Umbraco.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.People, Love & Culture Partner at Umbraco 🚀.Do you believe th... Show more

 • Promoted

Claims Consultant (Strata)

Crawford & CompanyMelbourne, AU

Be among the first 25 applicants.At Crawford, we value our people; as such, we hire for attitude and train for skill and offer a supportive and positive work environment, so our people are always d... Show more

 • Promoted

Hybrid Claims Service Specialist — End-to-End Support

GT InsuranceMelbourne, AU

GT Insurance, backed by Allianz Australia, invites applications for a claims team role in Melbourne.You will support brokers and manage end-to-end claims to deliver best-practice customer experienc... Show more

 • Promoted

Senior Technical Product Manager, Diagnostics Platforms

Lumos DiagnosticsWilliamstown, AU

Lumos Diagnostics is a medical device company specializing in rapid, point-of-care diagnostic technologies.Our products combine lateral flow assays, reader platforms, cartridges, and software appli... Show more

 • Promoted

Validation Specialist - Equipment Qualification (3-Month)

Evolve Scientific Recruitment PTY LtdWilliamstown, AU

Evolve Scientific Recruitment PTY Ltd is seeking a Validation Associate for a major pharmaceutical company in the eastern suburbs of Melbourne.The role is a 3-month casual contract with potential e... Show more

 • Promoted

Safety Specialist

Bupa AustraliaMelbourne, AU

At Bupa, purpose meets possible.Join us and help shape a future where healthcare is more connected, more personal and more human.We’re a global healthcare leader trusted by millions and committed t... Show more

 • Promoted

Technical Specialist

Employers Mutual Management Pty LtdMelbourne, VIC, AU

Personal Injury Claims Management.Our goal is to help people get their lives back through.We continue to experience ongoing growth and now have over.We foster a learning culture that allows for us ... Show more

Motor Claims & Customer Service Specialist (Hybrid)

TSA Group - AustraliaMelbourne, AU

TSA Group - Australia is looking for a Customer Service & Claims Consultant in Melbourne.In this role, you will represent our insurance partner, IAG, and assist customers with their automotive insu... Show more

 • Promoted

Insurance Policy & Client Growth Specialist (Hybrid Melbourne)

Marsh McLennanMelbourne, AU

A leading risk management firm in Melbourne is seeking a talented individual to join their BRIC Builders team.This hybrid role requires at least three days a week in the office.Responsibilities inc... Show more

 • Promoted

Claims Technical Specialist Full-time

Tal Services LimitedMelbourne, VIC, AU

As a leading life insurer, we’ve been protecting Australians for over 150 years.Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services.Together wit... Show more

Cycling Tech Support Specialist — Warranty & Repairs

SRAMWilliamstown, AU

SRAM LLC is seeking a dedicated technical support specialist to provide warranty and product assistance for SRAM lines to bike dealers and distributors.The role requires hands-on bicycle mechanics ... Show more

 • Promoted

Field Quality Assurance Specialist, AU OTR ACES

AmazonMulgrave, VIC, AU

Operations is the heart and soul of everything Amazon does.As member of the ACES (Amazon Customer Excellence Systems) and Quality team, you will solve complex challenges and contribute to the optim... Show more

Bike Tech Support Specialist | Warranty & Repairs

Sram CorporationWilliamstown, AU

SRAM is seeking a customer-focused technical and warranty specialist to support bike dealers, distributors, and OEs on SRAM product lines from our Melbourne-area operations.You will provide profess... Show more