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Sharp & Carter
Customer Service CoordinatorSharp & Carter • VIC, AU
Customer Service Coordinator

Customer Service Coordinator

Sharp & Carter • VIC, AU
30+ days ago
Job description

The Opportunity:

We are currently partnering with a well-established and growing organisation based in Dandenong South to recruit a Customer Service Coordinator.
This is a fantastic opportunity for an experienced customer service professional who enjoys managing customer relationships, coordinating orders and working closely with internal teams in a fast-paced environment.
You will be a key point of contact for customers, managing enquiries and orders from initial request through to delivery while liaising closely with sales, warehouse, logistics and operations teams.

Key Responsibilities:

  • Manage customer enquiries via phone and email
  • Process and coordinate customer orders from initial enquiry through to delivery
  • Provide customers with updates on orders, stock availability and delivery timeframes
  • Liaise with warehouse, logistics, sales and operations teams
  • Prepare quotes, invoices, order confirmations and relevant documentation
  • Proactively follow up outstanding orders and assist with resolving customer issues
  • Maintain accurate customer, pricing and order information within internal systems
  • Build strong relationships with customers and internal stakeholders
  • Provide general customer service and administrative support as required

About You:

  • Previous SAP experience is essential
  • Previous experience in Customer Service, Order Management, Sales Support or a similar role
  • Strong customer service and communication skills
  • Experience managing customer orders from end to end
  • Excellent attention to detail and organisational skills
  • Confidence managing multiple customer requests and competing priorities
  • Previous experience within manufacturing, distribution, wholesale, FMCG or another product-based environment is highly regarded
  • A proactive, positive and team-focused approach

The Benefits:

  • $70,000–$80,000 + Superannuation depending on experience
  • Full-time permanent opportunity
  • Dandenong South location with onsite parking
  • Supportive and collaborative team environment
  • Varied role combining customer service, order management and administration
  • Opportunity to build your experience within an established and growing business
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Customer Service Coordinator • VIC, AU

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