Work Capacity Specialist

Job Description:

Work Capacity Specialist - Self Insurance

Why join DXC Technology

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

What you will be doing

As a Work Capacity Specialist you are responsible for assessing, determining, and managing a worker’s work capacity and associated entitlement to weekly compensation, ensuring decisions are:

• Legislatively compliant (Workers Compensation Act 1987 & 1998 Act).
• Evidence-based (medical + vocational).
• Fair, consistent, and defensible.

Work capacity decisions directly determine:

• Capacity for work.
• Suitable employment options.
• Earnings capacity.
• Entitlement to weekly payments.

Responsibilities and duties

• Make legislatively compliant work capacity decisions affecting weekly benefits.
• Assess and interpret medical and vocational evidence.
• Determine capacity, suitable employment, and earning ability.
• Ensure procedural fairness and clear communication.
• Conduct ongoing reviews and reassessments.
• Manage internal reviews and dispute escalation.
• Maintain strong governance, audit readiness, and regulatory compliance.
• Contribute to the achievement of organisational objectives by aligning work capacity assessment processes and driving consistent, efficient decision-making outcomes.
• Support the translation of strategic and operational plans into practical work capacity and claims-related action plans, monitoring progress and ensuring timely, quality completion.
• Identify, analyse, and enhance work capacity and entitlement processes to improve decision quality, compliance, and overall claims performance, while identifying opportunities for continuous improvement.
• Where appropriate, support the streamlining and optimisation of work capacity and assessment processes to reduce delays, improve efficiency, and strengthen the quality and defensibility of decisions.
• Actively contribute to the development and implementation of continuous improvement initiatives, frameworks, and strategies, in collaboration with broader technical and Continuous Improvement teams, to enhance business performance.
• Provide technical guidance, coaching, and mentoring to team members and stakeholders to uplift capability in work capacity decision-making, supporting performance, development, and succession planning.

The skills you’ll be doing

To be successful in this role you should have:

Education:

• Bachelor’s degree in human resources, Business Administration, Nursing, or related field is desirable.

Required skills and Experience:

• Understanding the Workers Compensation Legislation, regulations and guidelines.
• Strong understanding of the governing standards of practice.
• Strong understanding and Agent remuneration drivers.
• Excellent oral and written communication skills.
• Highly developed self-management and organisation skills.
• Continuous improvement and initiative – including flexibility and ability to adapt to change.
• Effective consultation, negotiation and influencing skills.
• Innovation and the ability to think laterally.
• Strong analytical skills.
• Problem solving and decision making.
• Relationship building.
• Customer service focus.

Our culture and benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;

• Extensive resources to support your onboarding and continual development including DXC University.
• We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC.
• More time to do the things you love with flexible leave options, including purchased leave.
• Take time to give back with charitable and emergency services volunteer days.
• Well-being matters to us and our Employee Assistance Program is there to support you and your family.
• And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts.

We are an Equal Opportunity Employer

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.