CTP CLAIMS ADVISOR
IndigecoQLD, AUIndigeco is proud to be partnering with one of Australia’s most trusted and nationally recognised insurance providers to appoint a CTP Claims Advisor to their Brisbane CBD team.This full-time, perm... Show more
CLAIMS ADVISOR (CUSTOMER EXPERIENCE)Indigeco • QLD, AU
CLAIMS ADVISOR (CUSTOMER EXPERIENCE)
Indigeco • QLD, AU
30+ days ago
Job description
11th June, 2026
Indigeco is proud to be partnering with one of Australia’s most trusted and nationally recognised insurance providers to appoint a Customer Service Claims Advisor to their Brisbane CBD team.
This full-time, permanent role will see you supporting customers through the claims process, providing exceptional service while managing a portfolio of claims from lodgement through to resolution. You will work closely with customers, service providers and internal stakeholders to ensure positive outcomes and a seamless claims experience.
ABOUT THE COMPANY
Our client is a leading Australian insurance provider with a strong reputation for customer care, professional development and career progression. This is an opportunity to join a well-established claims team where you will receive structured training, ongoing support and a clear pathway into more complex claims management opportunities.
YOUR RESPONSIBILITIES
- Manage an allocated portfolio of claims, ensuring customers receive timely, professional and empathetic support throughout the claims journey
- Act as the primary point of contact for customers, keeping them informed and updated on claim progress
- Build positive relationships with customers, service providers and internal stakeholders to facilitate efficient claim outcomes
- Review claim information and supporting documentation to assess next steps and make informed recommendations
- Resolve customer enquiries and concerns while delivering a high standard of service
- Ensure claims are managed in accordance with company policies, regulatory requirements and service standards
- Maintain accurate claim records, correspondence and file notes
- Work collaboratively with team members and stakeholders to achieve customer and business outcomes
- Contribute to continuous improvement initiatives and support a positive team culture
YOUR REQUIREMENTS
- Experience in customer service, claims administration, insurance, contact centres, financial services or a related customer-focused environment
- Strong communication and interpersonal skills with the ability to build rapport and manage a range of customer interactions
- Ability to handle sensitive conversations with empathy, professionalism and resilience
- Excellent organisational and time management skills, with the ability to manage competing priorities
- Strong attention to detail and problem-solving capabilities
- A proactive approach and genuine passion for helping customers achieve positive outcomes
- Experience working in insurance or claims environments will be highly regarded but is not essential
- Ability to work from the Brisbane CBD office during the initial training period before moving to a hybrid model
YOUR PERK
- Hybrid working after the initial training period, usually 2 days in office and the remainder from home
- Clear career progression opportunities within claims and insurance
- Structured training and ongoing professional development
- Opportunity to build a long-term career with a large, nationally recognised insurance provider
HOW TO APPLY If you have a background in customer service, claims administration, contact centres, insurance, financial services or another customer-focused role and are looking to take the next step in your career, we would love to hear from you.
Apply now and a consultant from Indigeco will be in touch.
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CLAIMS ADVISOR (CUSTOMER EXPERIENCE) • QLD, AU
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