Senior Sales Professional Jewellery (Vietnamese/English speaking)

Senior Sales Professional Jewellery (Vietnamese/English speaking) - Full Time - Fine Jewellery

Immediate or flexible start date.

Why Join Us?

• Senior Sales & Leadership Pathway – opportunities to grow into leadership as the business expands.
• Competitive salary: AUD$80,000 – $95,000 + super + KPI bonuses, with opportunities for high performers to increase earnings.
• VIP clients and high‑value jewellery handling.
• Australia’s best‑reviewed jeweller – over 5,500 five‑star Google reviews.

We’re looking for a high‑performing Vietnamese and English‑speaking sales professional to join our Springvale showroom and support our growing VIP client base.

This role is ideal for an experienced salesperson looking to elevate their career into luxury jewellery sales, build a valuable portfolio of long‑term VIP clients, and potentially progress into leadership opportunities as the business continues to grow.

Do you have a proven ability to convert high‑value transactions in a luxury or premium retail environment while delivering a world‑class customer experience?

About SH Jewellery

SH Jewellery is one of Melbourne’s leading independent jewellers, specialising in 18kt gold and platinum diamond jewellery and Rolex watches. With more than 5,500 five‑star Google reviews, we are proud to be Australia’s best‑reviewed jeweller, trusted by over 20,000 couples.

At SH, you’ll work with VIP clients, high‑value diamond jewellery, and experienced industry professionals. This is more than a retail sales role — it’s an opportunity to build long‑term client relationships, grow your own portfolio, and develop your career within a growing business.

Your Role

• Engage clients in the showroom and deliver a luxury, consultative sales experience.
• Convert high‑value diamond jewellery transactions while building trust and long‑term relationships.
• Confidently present and handle rare diamond jewellery and Rolex watches.
• Manage and grow your own portfolio of VIP clients through exceptional service, follow‑up and referral generation.
• Handle client services including jewellery cleaning, repairs, resizing and after‑sales care.
• Support the team with showroom operations to ensure a seamless client journey.
• Stay up to date with product knowledge, jewellery trends and industry standards.
• Use technology (CRM, e‑mail, social media) to engage clients and track sales activity.
• Saturday availability is essential.

What We’re Looking For

• Multilingual: fluent in Vietnamese and English (essential).
• Minimum 3 years of sales or premium retail experience, with a preference for fine jewellery sales.
• Solid understanding of fine jewellery and diamonds, or willingness to learn quickly.
• A genuine drive for success and enthusiasm for luxury sales.
• Excellent problem‑solving and critical‑thinking skills.
• Fast and efficient, able to thrive in a dynamic environment.
• Team‑player, collaborative and contributes positively to a team environment.
• Exceptional communication and a mature, professional attitude.

Benefits

• Competitive salary based on experience + bonuses.
• Leadership pathway – opportunities to mentor others and progress into leadership roles.
• Industry experts – work alongside seasoned jewellery sales professionals and learn sought‑after skills.
• Rare collection handling – work directly with high‑value diamond jewellery.
• VIP relationships – manage and grow your own client list.
• Growth‑mindset environment – supportive and professional team.
• Training & certification – access to training and development for certification.
• Staff discounts – exclusive discounts on fine jewellery and Rolex watches.
• Make memorable moments – help create special moments that clients will cherish forever.

Join a company that rewards excellence, celebrates growth and recognises those who make every client experience unforgettable. If you take pride in creating meaningful moments and delivering luxury with heart, we look forward to meeting you.

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