Claims Processor - Workers Compensation

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernise and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernise and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

About The Role

You will be working as part of a collaborative team to register certificates and to process payments of accounts and weekly payments received on behalf of employers, injured workers, providers and the Victorian WorkCover Authority in relation to injured worker’s compensation claims.

• Managing weekly payment of entitlements
• Data entry for individual claims portfolios
• Dealing with high risk calls with patients
• Responsible for processing claims requests, in adherence to the policies, laws, and regulations of the company involved
• CIP (Community Integration Program) Claims

Required Expertise

• Customer service experience within a medical or corporate environment
• Strong written and interpersonal skills, including the ability to liaise effectively with patients, medical, paramedical and legal practitioners
• Sensitivity to issues related to people with medical, cultural and social needs
• Technically capable of working across multiple platforms and being self-sufficient with technology and troubleshooting systems
• Processing abilities – claims management activities, e.g. file noting
• Ability to work in a rapidly changing, sometimes high-pressured environment
• Be an Australian Citizen or Permanent Resident

Our Culture And Benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

We are an Equal Opportunity Employer

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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