Customer Banking Specialist - Eastwood (Sydney)

Position Overview

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market‑leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement.

Schedule

• Monday: 9:30am – 4:00pm
• Tuesday: 9:30am – 4:00pm
• Wednesday: 9:30am – 4:00pm
• Thursday: 9:30am – 4:00pm
• Friday: 9:30am – 4:00pm

Key Responsibilities

• Have in‑depth conversations with every customer about how we can support their overall banking needs, including Home Loans, Business Banking & Financial Advice.
• Support customers with enquiries, maintenance on accounts and process applications for credit products.
• Complete Financial Health Checks to assess customers’ financial needs and identify changes.
• Provide options for the customer through education & demonstration of our in‑branch technology and digital banking options.
• Problem‑solve & provide effective solutions whilst championing our processes, procedures & driving a risk‑averse culture.

Qualifications

• Proven experience delivering exceptional customer service ideally in Financial Services, Retail or Hospitality.
• Excellent communication skills & the ability to articulate financial terms clearly.
• Ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do.
• Ability to work in a busy, commercial and driven retail environment while seeing the big picture for customers and providing holistic solutions.
• Genuine interest in building a career with CommBank and improving the financial wellbeing of customers.
• Chinese / Mandarin language skills highly desirable.

Application Process

As part of our application process, you may be required to complete an online assessment and/or digital interview. We encourage you to complete these steps within 48 hours of applying.

EEO Statement

At Commbank, we’re committed to creating a more inclusive future for people of Aboriginal and Torres Strait Islander origin, and for all of our staff. We’re keen to support you with the next step in your career.

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