Support Worker - Newly by HealthcareLink Support

Monday to Friday

A unique and rewarding opportunity has become available for an experienced, proactive, and compassionateSupport Workerto provide dedicated one-on-one care for a client with complex needs currently undergoing treatment ata public hospital in St Leonards.

This role goes beyond standard support workit requires someone who genuinely values dignity, communication, and person-centred care, and is committed to providing consistent, high-quality support without shortcuts.

The clients care journey may progress through various stages, including a transfer to a private hospital, a neuro rehabilitation centre, and eventually a return to their home. This position has the potential to evolve into a long-term care arrangement.

1. Daily Personal Care

• Monitor eating and drinking; assist with feeding when needed.

• Access meals and drinks from the hospital cafeteria as required.

• Assist with hygiene, grooming, and dressing.

• Take the client outside in a wheelchair for fresh air and natural light.

2. Routine & Medical Schedule Support

• Stay informed about the daily medical schedule (scans, appointments, visits).

• Help prepare and reassure the client ahead of medical interactions.

• Take notes during staff visits and help explain information in a clear, compassionate manner.

3. Emotional & Social Support

• Be a steady, respectful presence to help the client feel supported and seen as a personnot just a patient.

• Greet and accommodate visiting family and friends, while respecting moments of privacy.

• Coordinate with others involved in the clients support and wellbeing.

4. Mental & Physical Engagement

• Support and encourage activities that promote recovery and engagement:

  • Reading (books, news, articles)

  • Playing games (cards, brain-training)

  • Guided meditations (tools provided)

  • Assisting with physiotherapy and exercise repetition

  • Encouraging social interaction (calls, movies, iPad use)

• Patient, observant, and proactive

• Experience in complex or high-needs care

• Strong communication skills and emotional intelligence

• Reliable and respectful, with a calm and professional demeanour

• Comfortable working independently and as part of a broader care team