Advice and Referral Service Worker

Strong Families, Safe Kids Advice and Referral Line Worker

Full-time – Maximum term contract

Moonah, TAS

• Competitive salary and benefits
• Career development opportunities
• A supportive team environment

About Us

BaptistCare is a leading purpose-led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing.

We know that life’s challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again.

That’s what we work towards every day - enriching lives through communities of care. Today, more than 70,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia.

About the Role

The Strong Families, Safe Kids Advice and Referral Line is Tasmania’s first point of contact for individuals seeking information, advice, and support regarding concerns about children and families. The service connects families with a coordinated network of government and community services, promoting early intervention and improved outcomes for children and young people.

As an Advice and Referral Line Worker at the Family Referral Hub, you will provide timely advice, information, and referrals to support children and families. Using a strengths-based approach and assessment frameworks, you will identify safety and wellbeing concerns, assess needs, and determine appropriate responses, including referrals to support services. The role requires strong communication, assessment, and decision-making skills to ensure children and families receive the right support at the right time.

Key Selection Criteria:

1. Demonstrated skills and experience in working with children and families at risk, including the ability to provide advice on complex and critical cases, identify strengths and worries, formulate safety agreements, and formulate a mutual understanding of required assistance.
2. Demonstrated ability to establish rapport quickly including by phone and develop and maintain positive relationships to maximise the participation of professionals, families, and community members in achieving best outcomes for children and families.
3. Ability to draw upon varied information sources including alternate points of view to assess and analyse a situation and utilise sound professional judgement to determine next steps.
4. Strong written and verbal communication skills including report writing, case noting, writing complex assessments, undertaking complex and difficult phone conversations, and confidently presenting information to a range of audiences.
5. Demonstrated experience in engaging and working therapeutically with culturally and linguistically diverse families and Aboriginal and Torres Strait Islander people.

Essential Requirements

• Bachelor of Social Work or Diploma of Community Welfare Work or other tertiary qualification at Diploma or above level, which includes units of case management and supervised practical work placements in relevant fields.
• Demonstrated experience in engaging and working therapeutically with children and families.
• Must have a current Working with Vulnerable People check or willingness to obtain

How to Apply:

Click 'Apply Now' to submit your application.

Only short-listed applicants will be contacted.

• Applicants must have the right to work in Australia.
• Applicants must address the key selection criteria to be considered
• The successful applicant will be required to undergo a National Criminal History check.

Please apply directly to the role – email applications will not be accepted.

If you require support with the application process, please contact Eman on eman.elhessny@baptistcare.org.au

BaptistCare – Inspired by Jesus to champion care for all.

BaptistCare is dedicated to the safety, empowerment, and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children, and young people to feel safe and respected.