Dispatch Coordinator

Dispatch Coordinator

ABOUT US

Dahlsens Family Group of Companies is a proud, long-standing partner to Australia’s builders, from local trades and serious renovators to large-scale residential and commercial projects. As an Australian family owned and run business, we are committed to supporting the industry and the communities we serve.

We offer a true whole-of-house solution, supporting the build from the ground up - from wall frames and trusses through to doors, hardware, windows, roofing, kitchens, bathrooms, and lifestyle cabinetry. We are here to make building simpler, smarter, and more reliable.

With a legacy dating back to 1877, we continue to evolve, helping builders get the job done right and this is just the beginning.

ABOUT THE ROLE

• Thomastown – Victoria
• Full-time permanent opportunity + attractive hourly rate + super + working with an awesome team
• Free uniform and safety boots reimbursement provided up to $120.00
• Be part of a 145 year old organisation that puts its people first and has their best interests at heart

The Dispatch Coordinator plays a key leadership role in ensuring the smooth and efficient day-to-day running of our Thomastown branch dispatch and, at times, yard operations. You will manage delivery runs, oversee and support the yard team, liaise directly with customers regarding delivery timings, and assist with yard stock control and replenishment.

Reporting to the Branch Manager, you will coordinate with drivers, yard team members and trade customers to keep on-time deliveries, accurate stock movement and a safe, well-organised yard environment. You will also manage delivery dates and project builder orders within Frameworks, keeping Purchase Order and Sales Order dates accurate to support delivery scheduling and customer commitments.

This is a hands‑on leadership role for someone with strong organisational and communication skills, a forklift ticket, and the people skills to bring out the best in the team every day.

RESPONSIBILITIES WILL INCLUDE

• Managing and coordinating daily delivery runs with efficient route planning and on‑time delivery of customer orders
• Managing delivery schedules and confirming delivery dates with customers for all direct-to-site orders
• Managing project builder orders within Frameworks, ensuring delivery dates, stages and order timelines are accurately maintained
• Maintaining accurate Purchase Order and Sales Order dates within Frameworks to support delivery scheduling and customer commitments
• Liaising directly with customers regarding delivery timings, back orders or changes to schedules
• Overseeing daily yard operations, ensuring workflow efficiency, task allocation and stock control are maintained
• Conducting load checks to ensure accuracy and safety of loading and unloading
• Assisting with yard stock management, including replenishment, cycle counts and reporting variances to the Branch Manager
• Providing leadership and guidance to the yard team, ensuring tasks are completed safely and efficiently
• Updating and maintaining delivery schedules, run sheets and truck inspection records
• Processing returned picking slips and coordinating with warehouse staff to ensure customer orders are ready for dispatch on time
• Reporting hazards, near misses and incidents promptly via Donesafe
• Living the 'Our Circle of Care' principles – See, Say, Listen, Stop – and looking out for the safety of yourself, your team, our customers and the community

QUALIFICATIONS AND SKILLS

• 3+ years' experience in a similar dispatch, coordination or trade/manufacturing role (preferred)
• Current Forklift Licence (LF) (preferred)
• Proven experience in delivery scheduling and route planning (preferred)
• Working knowledge of Frameworks or a similar dispatch / ERP system (preferred)
• Strong organisational and multitasking skills, with the ability to manage competing priorities under pressure
• Excellent communication and interpersonal skills, including a confident phone manner
• High level of attention to detail with a focus on accuracy and efficiency
• Leadership skills, with the ability to set clear expectations and foster teamwork across yard and dispatch operations
• Strong computer skills, including proficiency in dispatch software and MS Office (Word, Excel, Outlook)
• Good understanding of the local Thomastown market and surrounding delivery areas
• A team player who is energetic, trustworthy, takes initiative and brings integrity to every task

PERKS

• Take a day off on your Birthday & still get paid for it (subject to eligibility).
• Free Employee Assistance Program (EAP) for you and your family members.
• Uniform provided so you can look the part when customer facing.
• Access to our awesome reward and benefits platform with cashback discounts at over 400 retailers such as Adidas, Woolworths, Coles, Ikea, Woolworths, Myer, Rebel Sports + more!
• Team member discounts may be available (T&C may apply).
• Be part of something strong, we really are growing together.
• Your contribution is valued and celebrated; the company culture lives this.
• Work with a great bunch of friendly people who want to see you succeed.

The successful applicant will be subject to a comprehensive reference and background checking prior to employment, this may include a Pre-employment Medical Assessment & National Police & Right to Work checks.

We are an equal opportunity employer with a zero tolerance to Drugs and Alcohol in the workplace and we do conduct regular random workplace testing.

Only applicants with the Right to Work in Australia will be considered for this position.

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