Luxury Travel Consultant - Sydney

Job Description

Wedded Wonderland is seeking a Luxury Travel Consultant to deliver high-touch, concierge-level travel support for destination weddings, milestone celebrations, and their guests. This role supports complex, multi-party travel arrangements in collaboration with senior luxury travel specialists, wedding planners, venues, and global travel partners.

Travel Coordination and Research

• Support the coordination of travel itineraries for destination weddings, honeymoons, guest travel, and post-event extensions
• Assist with accommodation, transfers, and experience arrangements aligned with wedding and celebration schedules
• Ensure all travel components are accurate, date-aligned, and appropriate for group and event-based travel
• Execute travel arrangements based on approved designs and plans prepared by senior luxury travel specialists

Client, Guest, and Planner Communication

• Communicate professionally with guests, planners, and partners via WhatsApp, email, and phone
• Deliver calm, discreet, and culturally sensitive support to international and high-expectation clients
• Assist guests with travel-related inquiries, logistics clarifications, and itinerary updates
• Maintain professionalism when supporting emotionally sensitive events such as weddings and celebrations

Operations and Issue Management

• Monitor active travel bookings and guest movements during assigned shifts
• Proactively identify potential conflicts or risks related to dates, rooming lists, arrivals, and transfers
• Resolve standard travel issues independently and elevate complex matters to senior specialists when required
• Maintain high responsiveness and accountability during weekend and holiday operations

Administrative and CRM Support

• Accurately log bookings, guest details, notes, and communications in internal CRM systems
• Maintain organized, client-ready documentation including itineraries and confirmations
• Coordinate internally on billing support, confirmations, and operational follow-ups
• Ensure all records remain complete and current throughout the wedding or celebration lifecycle

Supplier and Partner Coordination

• Coordinate with hotels, transfer providers, and local service partners to support approved travel plans
• Represent Wedded Wonderland professionally in all supplier interactions
• Support relationship continuity between planners, venues, and travel fulfillment partners
• Maintain awareness of key destination wedding and luxury travel locations globally

About the Candidate

• Minimum 5 years' experience in luxury travel, travel coordination, concierge services, hospitality operations, or related roles
• Proven experience supporting complex itineraries and group travel
• Strong written and verbal English communication skills
• Comfortable managing communication across WhatsApp, email, and phone
• High attention to detail when preparing guest-facing itineraries and documentation
• Ability to work independently and manage multiple priorities
• Availability to support weekend and holiday operations as required
• Experience supporting premium or high-expectation client
• Must have client-facing experience
• Must be able to work onsite

Nice to Have

• Exposure to destination weddings, events, or luxury travel environments
• Experience working with international clients and distributed teams
• Familiarity with CRM systems or travel coordination platforms
• Background in hospitality, concierge services, or executive support

This role focuses on execution excellence, experience protection, and operational precision within a luxury weddings and celebrations ecosystem.

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