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Sharp Brains
Desktop Support EngineerSharp Brains • Ryde, AU
Desktop Support Engineer

Desktop Support Engineer

Sharp Brains • Ryde, AU
1 day ago
Job description

We are seeking an IT Support Specialist to provide onsite end-user, office infrastructure,

asset management, and project-based support. The role involves troubleshooting, device

lifecycle management, office IT infrastructure support, inventory management, and

coordination with remote technical teams and third-party vendors.

Key Responsibilities:

End-User Support

  • Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals
  • Provision, deploy, replace, and decommission IT equipment.
  • Troubleshoot hardware, software, connectivity, and user-related issues.
  • Coordinate escalations with Level 2 support teams.

Office Infrastructure Support

  • Support office IT services including network connectivity, printing, voice, AV, and
  • workplace technologies.
  • Install, maintain, and troubleshoot switches, routers, access points, and related
  • Assist with smart office solutions, digital signage, and conference room technologies.
  • Coordinate with vendors and support scheduled maintenance activities.

Asset Management

  • Receive, register, label, image, deploy, track, and maintain IT assets.
  • Conduct inventory audits and maintain accurate asset records.
  • Coordinate warranty repairs, device redeployment, disposal, and stock management.
  • Ensure compliance with asset management policies and audit requirements.

Project & Site Support

  • Support office moves, hardware refreshes, equipment relocations, and infrastructure

projects.

  • Assist with business events, demonstrations, and technology deployments.
  • Provide remote hands support and escort third-party vendors when required.

Required Skills

  • Experience supporting Windows, macOS, Linux, mobile devices, printers, and office IT infrastructure.
  • Basic networking knowledge (LAN, Wi-Fi, switches, routers, access points).

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Desktop Support Engineer • Ryde, AU

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