Reporting to the Senior Premium Marketing Manager, you will play a key role in growing Crown’s Premium gaming business through targeted guest engagement, relationship building and strategic communication. You will develop and nurture a portfolio of premium guests, identify growth opportunities and deliver exceptional on‑property experiences that drive loyalty, visitation and revenue. This role combines relationship management, sales, database analysis and VIP guest service.
You are a confident relationship builder with a passion for customer engagement and premium service. You thrive in a fast‑paced environment, enjoy connecting with people from diverse backgrounds and possess a strong understanding of sales and customer retention strategies.
We offer a comprehensive benefits package and opportunities for learning and career development. Crown’s diverse community celebrates greatness in all aspects of life and encourages a healthy work-life balance.
Our Crown Community celebrates uniqueness and embraces diversity. We welcome creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander groups.
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Premium Engagement Executive • Melbourne, AU
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