Workspace Experience Associate

As a Workspace Experience Associate (Concierge) youll be the friendly face and go-to person in the clubhouse. Whether its greeting members organising events or keeping the space running smoothly no two days will be the same as you help shape this incredible workspace. With a focus on delivering premium personalised service youll ensure every interaction feels exceptional. This role will be expected to work from our 4 Sydney CBD locations (Customs House Wynyard Martin Place & Hyde Park)

What your day-to-day will look like (but not limited to!):

• As the welcoming face of our workspace youll create personalised experiences for members and guests.
• Manage day-to-day member and guest questions enquiries booking requests mail etc. including in person and through the clubhouse email inbox promptly - be the problem solver and assist our members with any issues!
• Assist with our cafe operations downstairs by preparing a variety of beverages (If you dont know how - its okay! we can train you!)
• Play a crucial role in organising and executing workplace events. From small meetings to larger gatherings your involvement will ensure each event is a hit marked by seamless execution and guest satisfaction.
• Conduct regular inventory checks for food consumables and clubhouse supplies. Your attention here ensures were always stocked and ready to meet our members needs.
• Assist with aspects of our workspaces day-to-day operations such as opening and closing procedures and conducting space checks etc!

Qualifications :

Were Looking For Someone Who:

• At least 2 years of experience in a customer-facing role preferably in hospitality retail or a similar service-oriented sector.
• Strongly embodies a customer centric and hospitality-led mindset adapting to the needs and preferences of guests to enhance their overall experience.
• Strong problem solving skills with a creative and pragmatic approach always maintaining a positive and solution focused mindset in addressing challenges
• Exceptional interpersonal skills for engaging with members staff and external stakeholders.
• Proficient multitasking abilities maintaining focus and productivity in a dynamic environment.
• A genuine passion for building relationships with a strong ability to bring warmth to every interaction and effectively build rapport and foster strong relationships
• You must hold or be willing to obtain: RSA Food Handling Certificate.
• Bonus kudos if you can make a mean cup of coffee!

Additional Information :

Why you should join us:

• Work life balance! Embrace the stability of Monday to Friday corporate hours freeing your weekends for personal pursuits.
• Join ranks with some of Australias top organisations certified as a Great Place to Work
• Contribute to a B Corp and certified carbon-neutral organisation committed to making a positive impact on society and the environment
• Achieve a balanced lifestyle through our comprehensive wellness programme and lifestyle fund as well as birthday leave
• Expand your skills and career trajectory with our personalised training and professional development offerings
• Support to make a social and environmental impact with paid volunteer leave each year

Join Our Team!

If youre enthusiastic about transferring your hospitality and/or customer service skills to the corporate realm and eager to be part of a vibrant forward-thinking team were excited to meet you.

Keen to join but dont tick all the boxes Apply Anyway!

We understand that skills and potential dont always fit neatly into a checklist. If youre passionate about this role but dont meet every single requirement we still want to hear from you. Your unique experience and enthusiasm could be just what were looking for!

At Hub Australia we are dedicated to building a diverse inclusive and equitable workplace. We believe that our strength lies in our differences and we are committed to providing an environment where everyone is welcomed respected and supported. We encourage applicants of all backgrounds identities abilities and experiences to apply as we strive to reflect the communities we serve.

#LI-DNI

Remote Work :

No

Employment Type :

Full-time

Department / Functional Area: Operations
Experience: years
Vacancy: 1