Talent.com
Black Pen Recruitment
Relocate To Malta Service Delivery Manager (Consulting/Big 4)Black Pen Recruitment • Canberra, AU
Relocate To Malta Service Delivery Manager (Consulting/Big 4)

Relocate To Malta Service Delivery Manager (Consulting/Big 4)

Black Pen Recruitment • Canberra, AU
9 days ago
Job description

Job Summary

Full Time, Onsite, Malta, Europe (Relocate to Malta). VISA & Relocation Package Included.

Requirements

  • Minimum of 7 years’ service delivery management experience working within an IT Support/Managed Services environment
  • Good communication skills and an excellent command of English language
  • Strong customer focus with the ability to operate at all contact levels including senior manager/director level
  • Demonstrable problem-solving skills
  • Strong commercial acumen, with the ability to identify and effectively communicate commercial opportunities and issues
  • Organised and delivery focused, strong planning skills and process driven
  • Superior time-management skills along with strong sense of urgency
  • People orientated, with team lead qualities, with experience of influencing and impacting leadership communities at varying levels
  • Able to work independently with minimal direction
  • ITIL certified

Responsibilities

  • Provide end-to-end ownership of customer service contracts
  • Building relationships with customers to ensure renewals year on year of managed service contracts
  • Financial Responsibilities for the commercial elements of the customer service contracts
  • Work across our ITIL based services, incident, problem, change and release management processes to make sure that excellent customer experience is always delivered
  • Coordinate effort and liaise between onshore, nearshore and offshore teams
  • Ensure that an excellent service is being consistently delivered, and end customers always receive the contracted services
  • Ensure effective management and process controls are in place, and escalation is effective where necessary
  • Act as a point of contact and escalation for contracted end customers
  • Track performance of services and prepare reporting on SLAs & KPIs
  • Produce regular management reports for customers and attend review meetings
  • Provide analysis, feedback and actions based on trends, root cause analysis and other reports
  • Manage service improvement plans, inclusive of formalised creation and ownership with end customers
  • Working as a team to make sure continual improvement of our service
  • The Employee is required to follow our client’s Information Security Policies (ISP and ISMP) at all times

Microsoft Business Solutions Overview

Your long-term future is every bit as important to our client as it is to you. That’s why their aim is to give you experiences that will stay with you for a lifetime. Whether it’s great training and development, mobility opportunities or corporate responsibility volunteering activities – you’ll gain a wealth of experiences on which to build a rewarding career. Our client is a firm that encourages you to be yourself, values your contribution, and inspires you to act as a role model, always focused on doing the right thing for each other, their clients, and their communities.

This sets out all the different ways you’ll be rewarded at the firm. Among other things, you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, they have created an environment that can bring out the best in you.

#Bethechange and #makethechange. Join our client’s talented, successful team and make the leap into the future.

Don’t worry, our client knows that relocation can be a challenge, which is why they have an extremely supportive onboarding team to help you throughout this process! - They provide relocation support for you and your family. Our client is looking forward to meeting you and seeing you grow.

#J-18808-Ljbffr

Create a job alert for this search

Relocate To Malta Service Delivery Manager (Consulting/Big 4) • Canberra, AU

Similar jobs

Project / Delivery Manager - Service Delivery - Federal Govt!

HiTech GroupACT, AU

Lead the delivery of critical ICT services for Federal department!.Federal Government agency This is a key leadership role responsible for managing the.You will play a critical role in ensuring ser... Show more

ICT Contract Manager - FED GOVT

HiTech GroupACT, AU

Delivering National Incentives.One of Australia’s leading Federal Government Agencies is seeking an experienced.This role offers the opportunity to deliver complex procurement and contract manageme... Show more

Lead Delivery Manager

Harrison McMillanBarton, ACT, AU

At Harrison McMillan, our mission is simple: to change lives, one placement at a time.As a trusted recruitment partner to government and industry, we connect exceptional people with opportunities w... Show more

Migration Tech Lead

AccentureACT, AU

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we... Show more

Experienced Air Traffic Controller - International Applicants

Airservices AustraliaACT, AU

Join the Airservices Australia Team!.Australia is calling! We're offering experienced Air Traffic Controllers (ATCs) the chance to bring their skills to an organisation that uses state of the art t... Show more

Customer Delivery Driver (Airside Team)

dnata catering and retailSymonston, ACT, AU

Want to elevate your career to a Higher Altitude?.Join our dynamic dnata catering team at Canberra Airport as a Customer Delivery Driver and play a vital role in delivering exceptional service in t... Show more

Service Delivery Manager

Infinite ConsultingACT, AU

Service Delivery Manager– NV1 Cleared.Australian Citizens with current NV1 clearance.Service Delivery Manager– NV1 Cleared.This is a long term contract with initial duration being 12 months!.As the... Show more

Product Manager - Infinite Consulting

Infinite ConsultingACT, AU

Service Delivery Manager– NV1 Cleared.Australian Citizens with current NV1 clearance.Service Delivery Manager– NV1 Cleared.This is a long term contract with initial duration being 12 months!.As the... Show more

Service Delivery Manager - Service Management - Technology Services - Fed Govt!

HiTech GroupACT, AU

Contribute to a high-profile Federal Government program!.Initial 12-month contract + 2x12 month extensions!.Managing stakeholder communications and acting as a key contact for customers.Preparing, ... Show more

Customer Delivery Driver (Airside Team) Casual

dnata catering and retailSymonston, ACT, AU

Join Australia's leading inflight catering and retail partner.At dnata catering & retail, the sky's truly the limit!.AVIATION SUPPORT BUSINESS OF THE YEAR 2025.AUSTRALASIA'S AIRLINE CATERER OF ... Show more

Administration Manager - SOS Recruitment

SOS RecruitmentCanberra, ACT, AU

Property Administration Officer.Must have full working rights in Australia.Our client is seeking a highly organised and proactive Property Administration Officer to provide day-to-day support to a ... Show more

Luxury Travel Consultant – Flight Centre – Australia Wide

Flight Centre Travel GroupACT, AU

If you’re an experienced Travel Consultant with a passion for the finer things in life while travelling, you’ll fit right into our Luxury Travel team.Our purpose is to open up the world for those w... Show more

Future Team Leader - Flight Centre Corporate Benefits - Hybrid or Remote, AUS Wide

Flight Centre Travel GroupACT, AU
Remote

Embark on an exciting new journey, where a bright future awaits you! If you're ready to elevate your career, look no further – this role is tailor-made for you.As a Future Team Leader, you'll be th... Show more

Cloud Service Manager

Infinite ConsultingACT, AU

Cloud Service Manager – TSPV Cleared.Australian Citizens with current TSPV clearance.Cloud Service Manager – TSPV Cleared.In this role, you will be responsible for validating and maintaining alignm... Show more

Travel Consultant ( Cruiseabout) Expression of Interest- Australia

Flight Centre Travel GroupACT, AU

Turn Your Love of Cruising into a Dream Career! .Absolutely love cruising in all its forms – ocean cruises, river cruising, and everything in between?  .Have a passion for turning travel dreams int... Show more

EL2 Lead Delivery Manager

Softtest pays pty ltdCanberra, Australian Capital Territory, Australia
Quick Apply

Australian Citizens with NV2 Clearance residing in Australia only respond.The Exchange & Operating Environment Support Section within the Infrastructure & Operational Support Branch of DFAT... Show more

Customer Success Account Manager Manager (CSAM Manager)

MicrosoftACT, AU

Overview As a Customer Success Account Manager Manager (CSAM Manager), you will lead a team of Customer Success Account Managers responsible for driving customer success, cloud and AI adoption, b... Show more

Be Your Own Boss - Deliver with Uber Eats

Uber eatsMurrumbateman, AU

Start Delivering with Uber Eats.Delivering with Uber Eats is an alternative to a part-time or full-time job and you can get your earnings weekly.Delivering with Uber Eats allows you to earn quick c... Show more

 • Promoted

Travel Consultant - Canberra, ACT

Flight Centre Travel GroupACT, AU

Calling All Experienced Retail or Corporate Travel Consultants!.We're looking for experienced Travel Consultants to join our expanding FCM team in Canberra, managing travel arrangements for a dedic... Show more

Solution Sales Manager

Michael PageKingston, ACT, AU

To lead a newly developed team with high potential.Our client is a well-established organisation in the industrial and manufacturing sector, known for providing innovative solutions and exceptional... Show more