Senior Ocean Freight Transport Specialist

Join our dynamic Team at DHL Global Forwarding! We are looking for a Senior Ocean Freight Transport Specialist, within the Ocean Freight Import Department, at our Matraville, Sydney Station

About Us:

We are the leading global brand in the logistics industry, offering an unrivalled portfolio of logistics services across multiple modes of transportation to a diverse range of customers across the globe. We connect people and businesses securely and reliably, enabling global sustainable trade flows. With specialized solutions for growth markets and industries, including technology, life sciences, and healthcare, engineering, manufacturing and energy, auto-mobility, and retail, we are decisively positioned as “The logistics company for the world.”

Key Responsibilities

• Coordination of Sea Freight import deliveries and dehire.
• Manage cartage providers on a day-to-day basis to adhere to agreed KPIs.
• Coordination of Carrier payments and delivery order release.
• Act as key contact for allocated customers on agreed delivery requirements and supporting on challenges.
• Monitoring and actioning Customs, AQIS, DAFF requirements.
• Reduction of client transport liabilities.

Key Accountabilities:

• To proactively oversee the customer shipments to ensure satisfaction at every touchpoint, fostering loyalty and driving repeat business.
• To minimise cost on every job file and maximise gross profit on every job file.
• To provide training and guidance as needed and/or directed by your manager to ensure team success.
• To resolve issues with operational workflow and/or based on customer feedback, only escalating to your supervisor when unable to do so.
• To ensure all required documentation are in place as per the shipment requirements/SOP.

To be successful you will need:

All employees are expected to demonstrate our core behavioural dimensions to be successful.

• 5 to 8 years’ experience in Ocean Transport Shipping/International Freight Forwarding industry
• Good knowledge of forwarding business, DHL products (OFR) and business systems (advantageous)
• CargoWise experience (advantageous)
• Ability to identify and meet customer needs in a pleasant and friendly manner.
• To Drive success through focusing on and utilising your strengths in a relentless pursuit of results.
• To Create a culture of trust where everyone feels empowered and motivated to work towards a common purpose.
• To Maintain a positive mindset, prioritising clear objectives in the face of challenges, change and uncertainty.
• To Demonstrate the will to win, being determined to succeed collaboratively while driving opportunities for growth.

To be successful; all applicants must possess full time unlimited Australian work rights

What to expect from us:

What makes DHL great? Our People! We know each employee’s individual contributions collectively ensure we remain one of the largest delivery and logistics companies worldwide. We are dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

• Hybrid working options available after successful onboarding.
• Consistently voted as a great place to work.
• Focus on wellbeing with annual fitness subsidy.

If you are looking for a career, and not just a job, and believe you would be good fit for the position; Apply now!