Customer Solutions Coordinator – Post Sales Support (Full Time)
As the Customer Solutions Coordinator Post Sales Support you will be responsible for providing exceptional multi-channel customer service and ongoing loyalty by understanding customer issues and needs and finding a resolution to post sale enquiries and escalated complaints.
Key responsibilities include but are not limited to:
- Provideing frictionless post sale service across multiple channels to customers seeking support on promotional post-sale Gold Service Extras Home Services or centralised complaint channels.
- Promptly investigating triaging or resolving customer complaints to reach satisfactory outcomes that compliantly drive customer engagement and loyalty.
- Collaborating with internal and external stakeholders (for example Contractors outsourced service providers suppliers and agents) to better meet customer needs and improve processes that impact customer satisfaction.
- Identifying investigating and escalating issues which may indicate defects that could result in compliance breach reputational risk or financial loss.
- Supporting processing of customer requests and administrative needs to support customers and the Customer experience function.
- Ensuring the secure management of customer data to ensure transparency and accuracy of all customer information throughout the customer lifecycle.
Qualifications :
To be successful in this role you will need:
- Frontline customer service preferable.
- Retail instore sales or administration experience highly desirable.
- Experience with Microsoft Office suite.
Additional Information :
If you are interested in this exciting opportunity with us please click apply and upload your CV. All applications are strictly confidential.
JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you dont meet 100% of the criteria) please dont hesitate to apply!
Remote Work :
No
Employment Type :
Casual
Experience: years
Vacancy: 1