The Senior Manager Service Management Process is accountable for the ownership design implementation governance and continual improvement of ITIL-aligned Service Management processes across technology teams.
The role ensures processes are standardised consistently adopted tool-enabled (Freshservice) and aligned to business outcomes and risk frameworks.
Typically in this role you will:
Qualifications :
To be successful in this role you will need:
Additional Information :
To apply
If youre passionate about fairness and believe your skills align with this role we encourage you to apply even if you dont meet every single criterion.
We welcome applications from people of all backgrounds cultures abilities sexual orientations and gender identities. If you require any accessibility support during the recruitment process please reach out to our team at
We believe fairness starts with people. Thats why we dont use AI or automated tools to screen candidates. As a result our processes may take a little longer and we thank you for your patience.
About AFCA
The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free fair and independent help with financial disputes. The original team has grown to over 1600 dedicated professionals. Since 2018 AFCA has received more than 634000 complaints helping to secure $2.1 billion in compensation for consumers.
AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.
Remote Work :
No
Employment Type :
Full-time
Experience: years
Vacancy: 1
Senior Manager, IT Service Management Process • Melbourne, Victoria, Australia
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