Online Sales Consultant

Location:Greystanes (onsite parking)
Hours:Rotating roster with a 10-day fortnight: Monday to Friday 8:30am to 5:30pm and Saturday to Sunday 8:30am to 5:00pm.
Work Style:Hybrid

At Inchcape Australia were transforming car buying with brands like Subaru Peugeot Foton and Deepal. As part of our team youll provide a seamless digital sales experience for customers.

About the Role
As an Online Sales Professional in our Business Development Centre youll manage customer inquiries qualify leads and guide customers through the online sales process. Youll handle deposits contracts finance and follow up to ensure satisfaction.

Key Responsibilities

• Manage all incoming leads triage and qualify for appointment bookings via EDM phone or web; allocate appointments to the in-store team.

• Oversee retail car online sales including deposits contracts trade-ins finance delivery and ensure price pledge compliance.

• Conduct pre- and post-sales follow-up qualify leads through customer-focused questions and maintain communication throughout the buying journey.

• Handle inbound/outbound call queues via PureCloud manage social moderation web chat reputation and Google reviews through Podium.

• Acquire and share comprehensive product knowledge conduct online demonstrations via virtual channels and promote aftermarket and F&I products.

• Utilise Salesforce and DMS to capture accurate customer data assist with escalations and complaints and collaborate to convert F&I quotes and sell insurance products.

About You

• Strong written and verbal communication skills ability to adapt to different customers deliver great experiences in any environment and demonstrate passion for products.

• Ability to work autonomously to close sales meet KPI-driven targets multitask with attention to detail and maintain accountability while setting a positive example.

• Proficient in MS Office and digital platforms demonstrates strong organisational skills problem-solving ability sound judgment and decision-making skills.

• Maintains high standards of professionalism and integrity collaborates effectively shows willingness to learn and focuses on customer satisfaction throughout the process.

We offer you

• Work alongside a dynamic team committed to your success.

• Were invested in your development and offer ample opportunity for advancement.

• Enjoy a role that balances strategic analysis with day-to-day business support.

• Be part of a company that leads the transformation of the automotive distribution industry.

Start your journey

Worried that you dont meet all the criteria exactly We encourage you to apply! Your skills and perspectives may be the perfect fit for this role or another opportunity within our business.

About us

Inchcape is the leading global automotive distributor operating in 38 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.

Our diverse global team of over 16000 talented colleagues foster an inclusive and collaborative culture delivering a brilliant experience for our customers and partners.

Were a dynamic and fast-growing business driving the transformation of our industry and redefining tomorrow. Find out more visit

Inchcape Australasia employs over 1300 team members across Australia and New Zealand. Our portfolio includes vehicle distribution for world-renowned brands market leading fulfilment solutions exceptional retail experiences and tailored financial services.

Additional information request

Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background qualifications and experience for the role.

Inchcape Australia is proud to be certified as a Family Inclusive Workplace recognising our commitment to supporting colleagues with diverse family and caring responsibilities. Here youll be empowered to thrive at work.

Required Experience:

Contract

Employment Type : Contract
Experience: years
Vacancy: 1