Claims Consultant Casualty and Financial Lines

Working hours: 37.5 hours per week, Monday to Friday

Duration: Permanent

Location: Melbourne

Job Ref: 205233

About the role

Ansvar Australia, who are proudly part of the Benefact Group, are looking for a Claims Consultant Casualty and Financial Lines to join our Melbourne office.

As a Claims Consultant you'll be responsible for receiving and processing claims, ensuring that claims are paid quickly, accurately and efficiently, maintaining high levels of customer satisfaction while exercising control of claim costs. Excellent customer service is a key aspect of this position.

Why join us?

We are embracing significant organisational change and need innovative thinkers and change makers who want to shape the future, not just be part of it.

Your Voice Matters: Work directly with decision-makers who champion fresh ideas and where you can make a genuine impact.

Diverse Opportunities: As a nimble, dynamic organisation, you’ll gain exposure to challenging projects and cross-functional skills.

Meaningful Work: From our Community Education Programme to protecting heritage buildings and partnering with faith-based and community organisations, your work will make a tangible difference.

Be part of a collaborative, inclusive, ambitious culture committed to making a difference and working towards a more sustainable future. Ranked amongst Australia's Top 40 Best Workplaces to Give Back in 2025, we offer fantastic career and development opportunities, with all of our profits going to charity and good causes.

What you'll be doing

• Manage end-to-end claims processes from lodgement to settlement, ensuring claims are assessed, negotiated, and resolved in line with policy terms, company guidelines, and delegated authority levels.

• Deliver exceptional customer service as the primary contact for claims-related enquiries, building strong relationships with brokers, customers, distribution partners, and internal stakeholders.

• Drive timely and accurate claims outcomes by reviewing claim liabilities, maintaining accurate reserves, verifying documentation, and resolving issues and complaints effectively.

• Contribute to continuous improvement by identifying opportunities to enhance claims processes, systems, and procedures while supporting best-practice claims management.

• Support business growth and team capability through industry knowledge sharing, stakeholder engagement, participation in key projects, and promoting a collaborative, customer-focused culture aligned with company values.

What you'll need to have

• Claims & Insurance Expertise – Strong understanding of the Australian general insurance industry, claims management processes, policy interpretation, and risk management principles.

• Customer & Broker Relationship Management – Proven ability to build and maintain effective relationships with brokers, clients, customers, and internal stakeholders while delivering exceptional service.

• Communication & Interpersonal Skills – Excellent listening, verbal, and written communication skills, with the ability to influence and negotiate,

• Planning, Organisation & Time Management – Highly organised with the ability to manage competing priorities, meet deadlines.

• Collaboration & Continuous Improvement Mindset – A proactive team player who embraces change, shares knowledge, contributes to process improvements, and supports a positive, high-performing workplace culture.

What we offer

• A competitive salary - let's discuss it

• Flexible, Hybrid working in modern CBD offices

• Generous industry performance bonuses

• Generous annual leave plus birthday, well-being, paid parental, volunteering & more

• Tailored professional development programs

• Recognised as the Best Australian Workplace for Fathers (2024)

• Good Company Award Winner (2025)

Hear from the hiring manager

"Join Ansvar specialist Casualty and Financial Lines team and work on complex, meaningful claims across sectors, where expertise matters. Be part of a collaborative, purpose-driven insurer that empowers its people to deliver extraordinary outcomes for customers and brokers"

About us

At Ansvar Insurance, we are transforming the way we operate. As specialists in the Care, Community, Faith, Education, and Heritage sectors, we are modernising our business while staying true to our purpose - protecting those who serve others.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.