Rental Service Agent

Job Description

Are you passionate about sales Do you have excellent customer service skills Do you enjoy working in a fast-paced environment If so Europcar has an exciting opportunity for you!

We are currently seeking a sales motivated and customer-oriented Sales & Customer Service Officer to join our Melbourne Airport team on a full time basis!

Why join Europcar

• Competitive hourly rate shift loadings uncapped incentives

• Boost your income with our performance-based incentive program

• Six weeks employer-paid parental leave (in addition to government entitlements)

• Ongoing training and career development opportunities

• Global brand opportunities across AU/NZ and beyond

• Proudly ranked in the Top 30 of the 2025 GoodCompany Awards

• Access same-day pay through our financial wellbeing partner

• Referral bonuses and exclusive employee discounts (private health insurance Accor All Heartists program gym & more!)

• 24/7 wellbeing support via EAP and the Calm App

Some of the key responsibilities include:

• Greet and assist customers in renting vehicles as based on their preferences and needs

• Process rental agreements accurately and efficiently

• Promote and upsell additional products and services

• Address customer inquires and concerns promptly and professionally with a service first approach

• Achieve or exceed individual and team sales targets

• Inspect vehicles before and after rental periods noting any damages

• Maintain knowledge of current promotions services and products to assist with sales efforts

• Build strong customer relationships to encourage repeat business and referrals

• Detailing and cleaning vehicles to business quality standards

• Refuel and transport vehicles

To be considered you should possess:

• Previous experience in sales customer service or retail

• Car rental experience is highly desirable

• Excellent communication and interpersonal skills with a customer-first mindset

• Confident using computer systems and technology

• Ability to work efficiently in a fast-paced high-pressure environment

• Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays

• Valid Australian drivers license with a clean driving record

• Full working rights in Australia (current and ongoing)

• A positive proactive and team-oriented attitude!

About Europcar Mobility Group

Europcar Mobility Group is a global mobility player with 75 years of mobility services expertise and a leading position in Europe.

We help to change the way you move is what we stand for and brings us together. More than ever were committed to delivering simple seamless innovative solutions that make mobility easy enjoyable and increasingly eco-friendly.

To do this we offer to individuals and businesses a wide range of car and van rental services be it for a few hours a few days a week a month or more on-demand or on subscription relying on a fleet of more than 280.000 vehicles equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental Goldcar - a frontrunner at providing low-cost car rental services in Europe Fox-Rent-A-Car one of the main players in the car rental market in the US with a value for money positioning and Euromobil a German car rental player. The Group also operates the myEuropcar platform for vehicle subscription.

Customers satisfaction is at the heart of the Groups ambition and that of our more than 9000 employees everywhere we deliver our mobility solutions thanks to a strong network in over 130 countries (including 15 wholly owned subsidiaries completed by franchisees and alliance partners).

More info:

Europcar Mobility Group

Europcar Mobility Group is a global mobility player with 75 years of mobility services expertise and a leading position in Europe. We help to change the way you move is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services be it for a few hours a few days a week a month or more on-demand or on subscription relying on a fleet of more than 250.000 vehicles equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental with a premium positioning Goldcar - a frontrunner at providing low-cost car rental services in Europe and Fox-Rent-A-Car one of the main players in the car rental market in the US with a value for money positioning.

Customers satisfaction is at the heart of the Groups ambition and that of our more than 8000 employees everywhere we deliver our mobility solutions thanks to a strong network in over 130 countries.

More info at:

Required Experience:

Unclear Seniority

Employment Type : Full-Time
Experience: years
Vacancy: 1