NDIS Quality and Compliance Officer

Role Overview:

The NDIS Quality and Compliance Officer is responsible for ensuring the organisation meets all NDIS Practice Standards, legislative obligations, and internal governance requirements. This role plays a critical part in maintaining compliance, managing risk, conducting internal audits, and ensuring policies, procedures, and documentation are current, controlled, and audit-ready.

Key Responsibilities:

Quality & Compliance

• Ensure ongoing compliance with NDIS Practice Standards, NDIS Code of Conduct, and relevant legislation
• Prepare, maintain, and support the organisation for NDIS audits (certification, surveillance, and internal audits)
• Act as a key contact for external auditors and regulatory bodies
• Monitor compliance obligations and implement corrective and preventive actions

Internal Audits & Risk Management

• Plan and conduct internal audits across service delivery and corporate functions
• Identify compliance gaps and areas of risk, and develop improvement plans
• Maintain and update the Risk Register
• Act as a risk assessor/risk assumer, supporting informed decision-making and risk mitigation strategies

Policies, Procedures & Documentation

• Develop, review, and update policies and procedures aligned with NDIS Practice Standards
• Ensure documents are fit-for-purpose, clearly written, and consistently applied
• Manage document control and version control, ensuring only current versions are in use
• Maintain a central compliance and quality documentation system

Continuous Improvement

• Support a culture of continuous quality improvement across the organisation
• Analyse incidents, complaints, and feedback to identify systemic improvements
• Provide compliance advice and guidance to leadership and staff

Training & Support

• Deliver or coordinate compliance-related training for staff
• Support staff understanding of policies, procedures, and compliance obligations

Essential Skills & Experience:

• Demonstrated experience in an NDIS Quality, Compliance, or Governance role
• Strong experience in internal auditing and audit preparation
• Proven knowledge of NDIS Practice Standards and NDIS Quality and Safeguards Framework
• Experience in risk management, including risk assessment and mitigation
• Strong policy and procedure development skills
• Experience managing document version control systems
• High attention to detail and strong analytical skills
• Excellent written and verbal communication skills
• Strong problem-solving and decision-making abilities
• Ability to work independently and collaboratively
• Commitment to quality, compliance, and participant safety
• Ethical, professional, and proactive

Desirable:

• Lead or Internal Auditor qualification
• Experience working within disability, health, or community services
• Familiarity with ISO or other quality frameworks