Sales & Service Lead
Williams-Sonoma & The Opportunity:
Williams Sonoma is a multi-channel specialty retailer of high-quality products for the home. Our family of brands in Australia includes the well-known retailer’s west elm, Pottery Barn, Pottery Barn Kids & Williams-Sonoma.
Our West Elm & Pottery Barn Kids stores in Fortitude Valley is looking for a Sales & Service Lead (also known as a Sales & Service Key Holder) to create a unique shopping experience by providing exceptional customer service in a fast-paced, specialty retail environment. This is a permanent, part-time position offering 40 hours per fortnight with a fixed two-week rotating roster, including alternate weekends.
Why You Will Love Working With Us:
We are all about creating a workplace where you feel supported, inspired, and excited to come to work. Here’s just a taste of what you will enjoy as part of our team:
Generous employee discounts so you can enjoy our amazing products
Paid parental leave to support you through life’s most important milestones
Access to a confidential Employee Assistance Program for personal and professional support
Career growth opportunities with real investment in your development
A supportive, collaborative team culture where your success is celebrated
The chance to be part of a fast-growing global business with an entrepreneurial spirit
What You Will Be Doing:
Deliver exceptional customer service and drive sales through product knowledge and support of in-store design services.
Complete operational tasks including opening and closing duties, register functions, and compliance with company policies.
Maintain visual merchandising standards and ensure the store is clean, well-presented, and fully stocked.
Assist with inventory management including receiving, replenishment, stockroom organisation, and WHS practices.
Participate in training and development while supporting a collaborative, high-performing team environment.
What You Will Bring to the Role:
1-2 years customer service experience (specialty retail preferred but not required).
Strong sales skills with the confidence to meet and exceed performance targets.
A proactive, solution-focused attitude with the ability to multitask in a fast-paced environment.
High attention to detail
Physical Requirements:
Ability to be mobile in the store and back-of-house areas, including standing for long periods
Ability to climb ladders and use other equipment in line with safety standards
Ability to lift and mobilise medium to large items, up to 30kg, while utilising appropriate equipment and safety techniques
Ready to join the Team?
Step into a role where you can deliver excellent customer service, drive sales success, and grow your career. Apply today!
Only candidates with work rights in Australia will be considered.