Virtual Mentor (Identified Role)

About the Role…

The primary purpose of this position is for the Mentor to engage, support and provide guidance to Australian Apprentices and Employers, by phone or virtual means, to improve the retention rate of Australian Apprentices overall. In this role, the Mentor will be required to engage with employers and apprentices, formally or informally, who may be having difficulties with the apprenticeship relationship, and any other relevant stakeholders who require assistance. In this role you will:

• Provide mentoring and tailored support to apprentices and employers throughout the apprenticeship lifecycle, including coaching, guidance, pastoral care, advocacy, and mediation to support successful completions.
• Identify, assess, and manage apprentice support needs and risks, developing and maintaining Tailored Support Plans (TSPs) and implementing appropriate intervention strategies.
• Build and maintain strong stakeholder relationships with apprentices, employers, industry partners, training organisations, government agencies, and community support services to achieve positive outcomes.
• Deliver targeted support to apprentices from at-risk and priority cohorts, connecting individuals with appropriate services, resources, and opportunities to overcome barriers to participation and completion.
• Maintain accurate records and reporting requirements, ensuring all mentoring activities, outcomes, case notes, and follow-up actions are documented in line with contractual, compliance, and organisational standards.

This role is full time, fixed term until 30 June 2028 with possibility of extension.

BUSY Benefits…

• 4 additional paid annual leave days – 1 My BUSY Day and 3 days at Christmas
• Enjoy a hybrid work model, collaborating in the office and working from home
• Clear pathways for internal advancement
• Dedicated training budget for personal and professional growth
• BUSY Benefits program - Paid parental Leave, retail discounts
• Community Giving day
• Enjoy work that genuinely impacts lives
• Employee Assistance Program with Sonder Wellbeing App

Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.

About The BUSY Group…

The BUSY Group is a not-for-profit organisation which presents 47 years experience as a community partner. With multiple business entities operating across 100+ locations Australia-wide and now in New Zealand and the United Kingdom, we offer an extensive range of employment services and programs, vocational training, apprenticeships, mentoring, Inclusive Employment Australia, specialist schools and allied health services.

A bit about you...

• Qualifications or currently studying either social work, counselling or psychology
• Formal studies in the area of coaching or mentoring
• In the absence of existing suitable qualifications; prepared to undertake a Diploma of Counselling or similar within the first year of employment
• Experience in social sciences, behavioural sciences, youth work or a discipline relevant to community development and services
• Proven experience in leading, motivating and communicating with a broad range of groups and individuals
• Highly developed interpersonal skills - ability to build and sustain relationships with key stakeholders, gain their confidence and build a sense of mutual understanding of needs and objectives
• Ability to obtain a WWCC and National Police Check with no outcomes

Next steps...

This role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.

The BUSY Group is an organisation that prioritises the safeguarding of children and all vulnerable people by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind. The appointment of successful applicants will be subject to satisfactory employment screening including criminal history and relevant working with children checks.

The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, veterans, people from culturally diverse backgrounds and people with disabilities.